Tracey Waldron Email and Phone Number

• Managed and maintained confidential information in a tactful, discrete, and professional manner. • Knowledge of payroll, personnel policies, and procedures. Served as an information resource for policies and procedures.• Screened, facilitated, and scheduled access to the owner between customers, vendors, and employees. Functioned as a “gate keeper” with discretion and tact. Accounting• Supported bookkeeper by downloading statements, processing invoices, processing payroll and liabilities. Resulting in a decrease of operational costs due to reduction of bookkeeper hours and charges.• Performed and reported on routine reconciliation activities. Coordinated resolution of discrepancies, variances of inventories, received goods, and payments of invoices.• Maintained inventories, related spreadsheets, and report analysis of stock within store for financial records and inventory ordering. Analyzed Profit & Loss statements and updated for accuracy when applicable.Customer Service• Managed clear and concise communications in customer notes. Aiding in the meeting of customers questions, issues, and needs by any employee within the store.• Interacted and handled challenging clients with a calm manner and respect. Contributing in customer issues being resolved and retaining client as a customer.• Served as the first contact for customers. Identified and supported customer needs.