✅ Handpicked to support educate, nurture and support the development of internal resources to ensure individuals grow and reach effective client outcomes. ✅ Group Therapy: Provide direct care to clients in a one-on-one or group therapy setting to implement skill acquisition and behavior reduction treatments as directed by the supervisor. ✅ Excellent Under Pressure: Tasked with managing a database with over 3K+ patients. Supports case management and deftly navigates pressured situations by optimizing solutions and implementing process improvements.

Chosen to drive underwriting, account management, and quality assurance for 2,000+ clients. Managed overall portfolio performance including non-compliance, denials, and customer service. ✅ Data-Driven Leadership: Delivers real-time data on over $1 million+ in loan performance and escalated service issues. Regularly collaborates with loan specialists and clients to validate account status and provide options to secure payment. ✅ Reduces Noncompliance: Proven ability to assess the client’s needs and recommend solutions that avoid delinquency. ✅ Database Development: Oversees the completion of loan administration tasks such as loan collections, charging off loans, ordering lien searches, executing minor modifications to loans, and transferring loans to liquidation status.✅ Customer Service Hero: Expert at cultivating customer relationships that deescalate tension and increase customer satisfaction and business efficiency.

✅ Search Engine Marketing✅ Review ads on Google search engine ✅ Rate the ad for Google requirements ✅ Review the site for creativity and uniqueness

Processed invoicesPosted payments to accountsCollected of past due accountsAccount ReconciliationFollow-through and completion of credit application processResolved discrepanciesReported preparationAssisted in year-end processOther duties as assigned by Office ManagerManaged accounting receivables outsourced in the Dominican Republic

✅ Completely responsible for the detailed daily operation and collections of a $3M+ Accounts Receivable department, reported directly to the VP of Finance. Primary contact for all customer disputes with authorization to resolve all discrepancies. Developed internal reports using Excel to capture specific data for revenue reporting, calculations, and early pay discounts.✅ Data-Driven Leadership: Processed over 300+ invoices per calendar quarter for a nationwide customer base.

✅ Processed, copied, and documented all parts invoices. ✅ Created invoices with quick books. Sent parts invoices for payment in accounting.*✅ Prepared spreadsheets and managed accounts for AP department on a bi-weekly basis/ Managed credit accounts for both U.S. and Canada terminals.*✅ Spoke and assisted all the managers in the United States and Canada terminal.