Traci Mitchell Email & Phone Number

Professional ProfileMy background in Telecommunications, Project Management, Sales and Customer Service has resulted in successfully managing 8 Global & Domestic Companies. Successfully implemented a 200+ site facility within 30 days. Manage over 175 Maintenance Contracts with multiple equipment vendors. Maintain over 835 Managed Client sites inventory. Facilitate Customer Survey’s to gain feedback on conferences, which has resulted in 20% improved quality within the services division. Coordinate meetings with potential & existing customers to understand company's goals and objectives. Draft and present Sales proposals to management. Responsible for conducting Sales Presentations with potential customers, resulting in an 87% overall success rate for new business. Company's customer base and revenues have continually increased by over 50%. Customer referrals have increased by over 66%. Revenues have continually increased by over 33% within the last year.Act as a Customer Advocate between Customers and Operations Support teams. Assist in new development tasks and initiatives. Identify key areas for improvement. Project managed 15 upgrades to customer bridges, over 600 videoconferencing endpoints, and various networks. Conduct weekly operations meetings with internal team members and customers. Provide continual updates regarding project status to team members. Service tasks and initiatives are kept on-target for completion dates. Act as a Technical liaison between customer Focal Points and multiple Services Project Leaders. Integrate numerous Project plans into a single comprehensive plan, constantly striving for efficiency and budget success. Established increased efficiency by over 65% within the operations teams. Keep on target with defined actions and completion dates; resulting in over 75% increased internal Customer Satisfaction.Specialties: Audio ConferencingWeb ConferencingVideo Conferencing

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  Southern New Hampshire University