Creating an emerging community of Change Management professionals that provide Utah businesses and organizations with a credible source of Change Management talent, expertise, and leadership.

As the Training and Change Manager I am responsible for all training development and deployment including the Lean TWI program, continuous improvement of work flow and performance, collaboration with all levels of the Distribution organization, development of change management tools and techniques used to strengthen workforce adaptability, global ERP implementation and content management, project and product management.

As the Manager of Training I was responsible for the creation, research, production, marketing, presentation evaluation, budget and quality control of corporate training programs for Hunter Douglas. The corporate training programs are designed for dealers, installers, and fabricators. Subjects included business building, account management, sales, product training, HD marketing programs, and advertising on all products across HD North America. Through cross-functional teams, I built strong… Show more As the Manager of Training I was responsible for the creation, research, production, marketing, presentation evaluation, budget and quality control of corporate training programs for Hunter Douglas. The corporate training programs are designed for dealers, installers, and fabricators. Subjects included business building, account management, sales, product training, HD marketing programs, and advertising on all products across HD North America. Through cross-functional teams, I built strong relationships with external customers and internal brand groups. I managed a variety of mediums to deliver training: ILT, Webinars (webcasts and web conferences), online learning modules, video, PPT, print material, etc. The scope of these projects would include development of content as well as interactive exercises, workbooks, handouts, video support, and more. I take pride in the relationships I built with the IT department (MIS, IT, Vendors). The training department relied heavily on IT to build, enhance, and support our technology. This partnership allowed me to develop a strong understanding of the infrastructure and construct elements within CRM databases (ONYX, Salesforce) necessary to track and analyze the value proposition for each program. I developed and managed an award winning Installation Program comprised of 15,000 installers that is unlike anything else in the industry. Early in my career I traveled extensively with the Certified Installer Training Program across North America for seven years and managed the meeting planning, on-site coordination, customer service, transportation logistics and presentation delivery. Once travel was no longer an option, I researched, developed and implemented the Webcast initiative. This program provided a cost savings of over 60% when compared to face to face training. Show less

Skills and experience:Developed training focused on proprietary products for US & Canada installers, on-site and online. Managed all aspects of traveling Installer Certification program including transportation, meeting planning logistics, management of trainers, and execution of training. Traveled 28+ weeks/year and trained over 4,000 installers. Managed installer program and Webcast program budgets. Collaboration and partnership with IT to build… Show more Skills and experience:Developed training focused on proprietary products for US & Canada installers, on-site and online. Managed all aspects of traveling Installer Certification program including transportation, meeting planning logistics, management of trainers, and execution of training. Traveled 28+ weeks/year and trained over 4,000 installers. Managed installer program and Webcast program budgets. Collaboration and partnership with IT to build installer website. Partnered with marketing team and developed campaigns to engage non-technical users; it was so successful that the record number of users crashed the servers. Developed recertification program for Installers to continue to leverage the credibility of the Installer network. Responsible for building annual report of metrics to corporate.Staff development, satellite employee management, on-boarding support for new hires. Built procedural documentation to support and maintain evolving systems and provide better communication tools - primarily utilized by the IT department. Orchestrated industry’s only quality feedback system used to instantly improve the manufacturing process nationwide. Helped to develop an online app from conception through deployment providing feedback immediately after installation. Extensive IT collaboration (partnership) helped ensure a thorough integration. Managed a network of 15,000 installers throughout North America. Worked diligently with various stakeholders to ensure products and services were growing every year and were successfully engaging our customers. Show less

Skills and experience:Liaison for technology departments to support various system cross-over and consistent communicationProgrammed queries in MS Access to generate statistics & perform requests for training managersDelivered high-level customer service, for all internal and external customersConsistently maintained accuracy of CRM data and helped build structure to support and enhance the installer database

Skills and experience:Order entry, external customer support for registration of training events, database reportingMeeting planner, coordination with hotels for meeting space and banquet services, cost analysis and management of T&E expenses. Responsible for contracts and payment of accountsDeveloped documents to provide detailed, highly-organized logistical information to provide hotel with necessary information to ensure a successful eventCoordination with… Show more Skills and experience:Order entry, external customer support for registration of training events, database reportingMeeting planner, coordination with hotels for meeting space and banquet services, cost analysis and management of T&E expenses. Responsible for contracts and payment of accountsDeveloped documents to provide detailed, highly-organized logistical information to provide hotel with necessary information to ensure a successful eventCoordination with contracted transportation vendor Show less

Skills and experience:Fabrication batch processing, liaison for fabrication and Customer Service, production lineManufactured and inspected products