Successful performer within a department that handles 28 properties (assets exceeding $3.5 billion dollars) throughout the city of Newark, New Jersey. Thriving in this high-volume team environment requires an emphasis on accuracy and timeliness. Currently assigned a property that houses 375 residents and their families. Performs 25-40 monthly certifications annually. General nature and scope of work.-Makes effective, decisive, performance driven management decisions within a fiscally challenging environment with “24/7” demands. -Ability to multi-task and balance priorities as 95% of total rents charged are collected each month with 95% recertifications completed on time.-Compassionate individual able to explain to participants and/or property owners, the purpose of program, agency requirements for eligibility, procedures for application or re-certification, and clarify questions applicant may have regarding the program.-Exemplary customer service skills and focus evidenced through maintaining customer relationships. 100% of emergency repair orders abated with 24 hours.- Ensures properties are meeting financial goals as projected and required under all agreements and regulations; preparing financial statements, cash analysis, and distributions.- Responsible to monitor the annual budget preparation process and site-based financial statements to ensure the budget has no more than 5% negative variance.- Manages a team of 10 professionals ensuring delivery of annual processes such employee performance evaluations and pay/bonus cycle.- Maintains clear and consistent communication with outside agencies, tenant groups, andinternal NHA departments ensuring collaboration across all departments.- Works closely with the Maintenance Supervisor to ensure customer complaints are resolved in a timely manner.- Performs general office duties such as answering phones, scheduling interviews, data entry, compiling work orders and rent collection reports.

General nature and scope of work: -Working knowledge of the mortgage industry, specifically federal and state regulatory requirements.-Solid knowledge of various residential mortgage and refinance loans such as FNMA, FHA, VA, USDA, and Conventional. -Exceptional time management, attention to detail, customer service, and communication skills.-Proficiency with Loan Origination Software (LOS), and Automated Underwriting System (AUS). -Gathered financial documentation and verifications for Loan Originators.-Reviewed completed loan documents and verifications; (credit reports, appraisals, voe’s and any other related information. Responsible for follow-up on any missing loan documentation.-Responsible for monitoring compliance with loan regulations and secondary market guidelines (Fannie Mae and Freddie Mac loans).-Communicated with borrowers and loan officers to ensure smooth loan process and make sure all issues are addressed and resolved in a timely manner.-Reviewed application and documentation for completeness and submission to underwriting.-Prepared commitment letters upon approval.

General nature and scope of work: -Worked with bankers, underwriters, and outside counsel to prepare loan documents in accordance with bank's approval package, reviewing legal and policy components of loan documentation.-Working knowledge of the mortgage industry, specifically federal and state regulatory requirements.-Solid knowledge of various residential mortgage, refinance loans, U.S. appraisal and inspection process. -Exceptional time management, attention to detail, customer service, and communication skills.-Proficiency with Loan Origination Software (LOS), and Automated Underwriting System (AUS).-Worked with bankers, underwriters, and outside counsel to prepare loan documents in accordance with bank's approval package, reviewing legal and policy components of loan documentation. -Communicating directly with brokers, closing agents, homeowner’s insurance companies (HOI) and escrow companies to lock-in mortgage rates.- Analyzed credit documents and loan documents for accuracy. (e.g., necessary documents are in file for closing) and ensuring data integrity within the loan origination system.-Ensured all loans are closed in a timely manner and that documents are valid and accurate per company policy guidelines.-Prepared /verified loan documents and mortgage to be executed by borrower In order to fund.-Obtained required documentation from underwriting department to satisfy conditions for closing.

General nature and scope of work:-Three years’ experience with employee relocation and domestic home sale counseling, managing a caseload of 25 homeowner transferees monthly.-Two years’ experience in real estate, title, or mortgage industry. -Tracked closing dates and receipt of proceeds.-Ensured accuracy in real estate closings by examining and reviewing contracts-Negotiating repairs and pricing, resolved post closing issues with 24 hours resulting in favorable outcomes for clients.

General scope and nature of work included:-Managing the processing department, overseeing a team of 10, ensuring that cases were processed within a 24- to 48-hour window, and maintaining team morale under tight deadlines- Conducting title reviews to ensure that titles were clear for closings; made certain that client files were in compliance with all pertinent regulations and company policies.- Maintaining contact with borrowers, lenders, brokers, attorneys, and other parties.

General nature and scope of work: -Trained and supervised a team of 10 closers and processors-Supervised all closing files scheduled for closing-Served as primary contact throughout loan process from approval date through funding date.-Functioned as coordinator and liaison -Managed 50% AND 75% rotation of loans.