Traci Richards Conner Email & Phone Number

United States

Business analyst supporting Grocery Outlet Independent Operators by optimizing systems and processes.

Elk Grove, California, United States

Elk Grove, California, United States

Seattle, Washington, United States

Documented customer processes and conducted comprehensive business analysis to contribute to a company-wide initiative aimed at improving commercial models.Launched the enterprise Business Process Analyst application (HOPEX by Mega) and established a Center of Excellence, serving as a central hub for knowledge and support for analysts and process owners across F5.Conducted thorough requirements gathering to ensure alignment with project objectives and stakeholder needs.Developed SharePoint team sites to facilitate status tracking, program details, and support contacts for various projects and initiatives.

Livermore, Ca

Conducted audits on Xfinity stores, warehouses, and Comcast Business sales orders in Northern California to ensure compliance with financial and safety controls.Generated detailed audit reports based on visits, providing thorough insights and recommendations.Developed and documented comprehensive business processes, including process maps and requirements documentation. Additionally, created intake tools for various support departments.

Seattle, Wa

Managed the implementation of over 100 promotions and discounts each month within the loyalty engine platform, supporting the 12 million active member Starbucks Rewards loyalty program.Gathered and documented detailed business requirements for promotions and discounts, ensuring alignment with program objectives.Designed and implemented front-end SharePoint solutions for internal program management, providing support to cross-functional team sites.

Seattle, Washington, United States

Captured intricate business requirements for both new Store Development systems and updates, concurrently overseeing user acceptance testing sessions for significant system releases and minor enhancements.Developed and sustained comprehensive business process and requirement documentation.Conducted extensive training sessions, accumulating hundreds of hours, for Starbucks field partners in the US and EMEA. These sessions focused on repair and maintenance systems.

Seattle, Wa

Headed a team of 5 partners responsible for daily data maintenance, audits, batch file uploads, and end-user support, catering to approximately 250 partners.Traveled to 14 regional offices across the US and Canada to conduct training sessions on repair and maintenance systems for hundreds of field partners.Played a key role in a cross-functional team project, representing Store Development facilities systems and business processes. The project aimed to seamlessly integrate the Hawaii and Quebec markets into the Retail North America company-owned organization.

Seattle, Wa

• Evaluated and troubleshot facilities and equipment issues within North American company owned, licensed and food service locations• Trained new call center agents on database navigation, procedures and regular duties relating to the Facilities and Service Center• Designed and maintained web-based tool for call center agents to provide real time alerts and procedural changes• Provided a positive, consummate point of contact for Field Partners as well as outside vendors