Traci Russell-Cioci Email & Phone Number

Mississauga, Ontario, Canada

Mississauga, Ontario

Project ManagerResponsible for managing Enterprise Wide Projects to increase profitability and streamline existing processes while increasing Customer satisfaction. Currently managing the CIBC Image Exchange Program which encompasses all projects related to new X9 Image Exchange initiatives. Successfully managed multiple projects transitioning numerous Financial Institutions from paper cheque processing with CIBC, to exchanging electronic X9 files containing cheque images and data. This automation resulted in decreased processing costs as well as improved processing time for clients. Managed the rollout of Customer Selected Denominations on ATM’s across the country. The project team was comprised of multiple internal teams as well as multiple external partners requiring precise coordination. Benefits realized are increased customer experience including reduced wait times. Managed the transition from a 3rd party Vendor (incumbent 10 years+) to a new Vendor for the ongoing removal of confidential information at over 1800 sites. Initiated a PM Forum to share best practices, identify roadblocks and opportunities, and provide peer support for Project Managers.

Oakville, Ontario, Canada

CREDITRON INC. Provides software systems to manage electronic remittance payments for Banks, Municipalities and Not-for-Profit organizations. System outputs include X.9 as well as exports and interfaces to external systems.Project ManagerResponsible for managing internal teams to bring Projects to successful completion. Also manage Customer expectations while ensuring all agreed to Deliverables are met and adhered to.

Oakville

MORPHO CANADA INC. (FORMERLY COMNETIX INC.) Provides software systems to manage criminal arrests and civil background checks for Police and Federal Agencies. Data capture includes biometrics (fingerprints and photos) which are recorded in the national database in Ottawa.Project ManagerKey customer contact and project lead for system implementation. Created scope definition, negotiated timelines and resources.

Toronto, Canada Area

KTS SYSTEMS GROUP A Software company providing software systems to manage charitable donations and donor (CRM) data.Project ManagerSolely responsible for managing between fifteen and twenty software implementation projects each year. Developed detailed project plans, performed needs assessment, extensive data analysis and data mapping. Performed workflow analysis and, based on the results, recommended changes to current business processes. Responsible for managing conversion and training resources. Each project required on-site consulting and remote management.

Toronto, Canada Area

HMV CANADA/USA INC. Music retailer with over +100 stores.IS Project Manager and LAN ManagerResponsible for all Information System Projects throughout North America. All Projects required defining, documenting and managing business requirements, scope, budget, timelines and resources.

Mississauga, On Canada

Manager Information Systems & TechnologyResponsible for maintaining and updating the system environment. Also responsible for system security, purchases, troubleshooting, training and maintenance.

Mississauga, On Canada

Toronto, Canada Area

Computer Systems Certficate - Part Time Student

Computer And Information Sciences And Support Services