Client: Global retail-merchandising and marketing firm-Lead a multinational ServiceNow HRSD implementation through client partnership, agile project management and leveraging expertise in HRSD process optimization and strategic decision making.

-ServiceNow Practice HRSD SME and team lead, overseeing implementations and driving digital transformations for HR.-Deliver agile solutions to improve employee experiences, optimize workflows and simplify processes.-Accountable for end to end delivery through partnership with development and client project teams.-Guide functional documentation and technical development through project road-mapping, managing project evolution, and providing functional expertise.

-ServiceNow HRSD implementation lead, partnering with client focus teams to unify global service management and streamline processes.

-Trusted ServiceNow HRSD SME conducting requirement gathering for full HR transformation project including full spectrum of SN Pro applications and features.-Spearhead UAT for all phases of the full HR transformation project, conducting training and demo’s for end users and leadership ensuring successful deployment and comprehension across all stakeholders.

-Lead Employee Document Management transformation to streamline and unify the client’s global processes and guide migration of sensitive employee documents from external repositories to SN.-Partnered with the client to deliver an elevated, custom beneficiaries management solution.

-Strategic HRSD Functional Consultant, advising and reimaging a custom solution for Employee Relations in ServiceNow; including Corporate Investigations, Ethics, and Employee Corrective Action. -Delivered fully customized product based on client specific requirements, including detailed process flows and requirements documentation, and complete buildout of two unique services.

-Partnered with the client to advise on approach to unify all brands under one enterprise HCM solution. -Facilitated discovery and transformed business requirements into detailed user stories to deliver requirement materials and support product selection.

-Functional HR Applications Consultant and HCM Tower Lead for transformation and transition of all HCM applications.

-Spearheaded ServiceNow and Workday rollout for Americas HR centralization, enhancing operational efficiency, ensuring cohesive compliance, and elevating employee service experiences.-Led NA ServiceNow HRSD team, facilitating seamless onboarding and employee lifecycle management.- Train new team members on ServiceNow and US policies, procedures, and employment law.- Responsible for all employee onboarding, paperwork, transfer, and exit actions and interviews for US & Canada.- Supported the communication of new processes and policies created in the merger of the company.- Responsible for all US unemployment claims.- Compiled and created employee VISA and international travel documents.- Served as a link between managers and employees to mediate and help resolve work-related issues.

−Led a Shared Services project to build out a Knowledge Base through content creation and project planning.−Led and coordinated I-9 & E-Verify compliance training.−Worked on I-9 compliance update and company-wide internal audit.

-Championed company-wide LMS implementation; earning company award for this achievement.-Facilitated the seamless integration and retention of employees during a pivotal company acquisition.-Provided comprehensive support and trusted partnership across all HR functions, including onboarding, separations, promotions, transfers, employee relations, visa applications, benefits administration, policy updates, performance management, HR analytics, and L&D initiatives.

- Awarded Employee of the Month and regularly given customer service and conflict resolution awards.-Lead front office team to provide excellent customer service experiences for all patients, ensure accurate and efficient billing, and build trust between office teams, nurses, and doctors- Trained all new and current employees on office protocols, procedures, medical billing, and coding.-Processed FMLA and Short Term Disability forms and compile, approve and transmit medical records. -Verified and understand insurance benefits for most insurance companies to create and present care contracts.

- Regularly ranked #1 in sales consultants regionally and nationally. Received multiple customer service awards.