Traci Whetzel Email & Phone Number

Dayton, Ohio, Us

Centric is dedicated to providing unmatched experiences. We are guided by our commitment to do what's right for you.Centric Consulting is a business consulting and technology solutions firm providing full-service management consulting services. Together with you, we optimize your processes, enable you to achieve your business goals and become more competitive.Our culture, people and delivery come together in what makes Centric truly different – our balanced approach to achieving lasting solutions. We’ve created a company culture that embraces big thinking and small details, providing enterprise impact through local delivery. We have the crucial conversations, we ask the hard questions and we look at problems from all angles.

Mcconnellsburg, Pa, Us

Managed the business vision for Salesforce for North America, Latin America and advised on the rest of world.Worked closely with IT to implement changes for Salesforce and Pardot.Implemented Pardot for North America.Created data governance policies to maintain data integrity.Improved pricing and contract process for JLG North and South America.Educated executive business leaders on the use of Salesforce.Implemented Lightning interface for three business groups.Created processes, supported in Salesforce, to provide visibility to manufacturing lead times, special deal approvals, voice of customer interactions and more.Oversaw and participated in up to 25 projects.Trained, coached and mentored staff to ensure smooth adoption of new programs.Set project timelines and kept teams on task to complete milestones according to schedule.Strengthened company's business processes by leading implementations of Pardot, MapAnything, Cloudingo, FeedOtter, Dun and Bradstreet.Maintained project quality with a hands-on management style.

Copley, Ohio, Us

Developed a sales and marketing department. Maintained CRM sales and design responsibilities (sole sales responsibility for the CRM division).Maintained consulting obligations for the CRM division.Achieved quarterly sales goals.Consulted with supply chain organizations, OEMs and dealer networks on strategic sales methodologies. Consulted with supply chain organizations, OEMs and dealer networks on strategic technology enhancements.Re-Designed Salesforce.com to more effectively manage sales and marketing efforts. Re-Designed Pardot (marketing automation) to more effectively position Concept Services.Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.Supervised a sales force of three account executives, marketing manager and business development manager. Created effective marketing events that resulted in new business proposals.Supported the sales team in writing proposals and closing contracts.Reviewed operational records and reports to project sales and determine profitability.Presented at regional conferences to speak about trends in new business development and CRM at the invitation of customers.Trained all incoming sales team members.Planned and directed staff training and performance evaluations.Contacted customers by phone and email in response to inquiries.Promptly resolved all customer requests, questions and complaints.Built relationships with customers and the community to establish long-term business growth.Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.

Copley, Ohio, Us

Created a new company division.Consulted on business processes and designed solutions, on the Salesforce.com platform, for customers and prospects.Researched and consulted on various applications that integrate with Salesforce.com.Served as the salesperson, solutions engineer, project manager and business unit manager. Grew the division from two employees to six in less than a year. Sole contributor to the division's sales goals.Maintained a customer satisfaction rating of 9.8-9.9.Direct liaison between Concept Services and Salesforce.com.Achieved silver level status in 12 Months. Improved overall revenue by 53%.Achieved Salesforce Administrator Certification. Managed a team of three individuals to support Concept Services' internal instance of Salesforce.com.Designed solutions to achieve a paperless environment within Concept Services.Led an internal implementation of FinancialForce (ERP), which included Project Automation and Human Capital Management Modules.

Copley, Ohio, Us

Trained, coached and mentored staff to ensure smooth adoption of various CRM solutions, new business development processes, and strategic business initiatives. Strengthened company's business processes by leading the implementations of three different CRM solutions, including Salesforce.com.Implemented innovative programs to increase employee loyalty and reduce turnover.Created new revenue streams through the creation of new services such as data profiling, sales activity management, and a CRM division.Hired and trained countless members of staff on new business development strategies and CRM practices.Managed a portfolio of 30 +accounts totaling $2-5M in annualized revenue.Managed a team of account managers, performance managers, CRM administrators (30+ employees).Instrumental in creating key customer relationships that have been retained for 10+ years.Assisted in 20%-40% growth of revenue under management, year over year. Developed and enforced company policy and procedures relating to all phases of human resources activity.Handled understaffing, disputes, terminating employees and administering disciplinary procedures.Led the creation of recruiting plans for all open positions.Assumed ownership of all training program initiatives.

Developed successful radio and Internet campaigns for clients and agencies. Consistently exceeded sales goals.

Goose Creek, Sc, Us

Responsible for recruiting, interviewing and managing qualified candidates and placing them into positions.

Assisted the president, vice president of sales and regional sales managers. Developed all pricing sheets, managed travel and handled promotions for the drivers that utilized Mickey Thompson Tires.