Tracy Bailey Email & Phone Number

Maineville, OH, US

Coral Springs, FL 33065

Independent agency owner of the #1 rated and multiple award-winning Travel Agency franchise, Cruise Planners.

Cincinnati, Ohio Area

• Customer- and account-facing leader of global reporting team (business analysts and data warehouse specialist) in support of HP’s first multi-supplier integration (MSI) in North America.
• Interpreted, documented, consulted, developed and oversaw delivery of contractual and internal account metrics, including OLAs, SLAs, KPIs and operational metrics.
• Participated in contract pursuit, transition, transformation and steady state delivery.
• Ensured all metric source data was available in the reporting data warehouse.
• Accountable for development, delivery and archiving of reports, charts and dashboards.
• Provided mentoring, training and performance feedback to members of team.

Cincinnati, Ohio Area

• Customer- and account-facing leader of global reporting team (business analysts and data warehouse specialists) in support of HP’s ITO contract with P&G.
• Managed reporting projects (including tool migrations and data collection automation).
• Developed process and technical documentation.
• Managed global reporting resource allocation and training.
• Developed and enforced reporting processes (including escalation, incident, problem, change, release and service level management).
• Managed reporting policies and procedures manual.

Cincinnati, Ohio Area

• Provided reporting support and training.
• Developed and delivered reports.
• Developed/prepared monthly SLA scorecard (including automation of data-collection).
• Participated and/or facilitated monthly SLA review meetings with customer.
• Developed technical documentation.

Blue Ash, OH

• Responsible for Exchange account administration, including creation, modification and deletion of thousands of e-mail accounts.
• Prepared and delivered routine data extracts and reports.
• Performed NT account administration (including establishment of domain trusts).
• Automated e-mail administration through use of macros and process improvements.
• Participated in Clarify call-handling system design, and was primarily responsible for developing back-end dataset required by Clarify.

Evendale, OH

Participated in 6 multi-year negotiations resulting in over 35 million dollars in savings to GE. Solely responsible for entering product information and calculations for hundreds of engine parts included in multi-year, multi-vendor negotiation events that required rapid turnaround of metrics and charts (low and incumbent bid/bidder, bid deltas, breakdowns.

Evendale, OH

Developed and facilitated on-site software training program at GE Aircraft Engines. (Software included multiple versions of Microsoft Office, DOS-based programs, and GE custom programs.)