Tracy Bennett Email & Phone Number

Bath, United Kingdom

Dedicated to improving the operational efficiency of the financial services industry.

Bath, United Kingdom

Security Cleared Test Analyst employed by a not-for-profit registered charity, helping to deliver IT for public good. Working with high profile Charities, Universities, NHS Trusts and public sectors to deliver bespoke and complex Sitecore and Umbraco .Net solutions.• Working within sprint cycles, liaising closely with Development, Design and Project Management to tight deadlines.• Accurate and concise documentation skills, used for creating detailed test plans, reports and scripts to enable projects to be taken forward through multiple work packages, thus saving effort and cost to the company.• Detailed analysis and clarification of issues identified during testing, to ensure increased resolution time and decreased costs.• Participating in Sprint Planning Sessions, defining test estimates. Daily Stand-ups reviewing progress and potential blockers. Backlog refinement activities, both internal and customer facing, refining existing work and breaking down to create user stories. Reviews and Retrospective meetings, ensuring sprint objective has been achieved and any potential improvements are implemented and undertaking customer facing end of sprint product demonstrations, to ensure the customer is fully conversant with the product being delivered.• Creation and execution of load/ performance testing scripts using WebLoad on a number of solutions, initial investigation of using Blazemeter.• Responsible for accessibility testing using assistive technologies such as NVDA screen reader, keyboard only navigation and online HTML validation tools such as Achecker to ensure website are fully compatible for all users regardless of disabilities.• Member of the company’s internal auditing team, providing independent assurance that Eduserv’s risk management, governance and internal control processes are operating effectively and adhering to ISO standards.

Kington Langley

Employed as a Test Engineer within a market leading company specialising in the design, build and management of smart transaction systems• Working primarily on the initial implementation of a companywide reporting service, solely responsible for all documentation, and initial test consultation.• Produced comprehensive test plans and scripts to enable project to be taken forward through multiple work packages.• Provided detailed test estimation to enable project to remain fully informed of progress against plan.• Undertook all testing, ensuring report output was correctly formatted and data was correct against input information.• Fully documented reusable test scripts to reduce future test planning phases, thus saving effort and cost to the company

Trowbridge

Working as a Test Analyst within the Virgin Media Validation Team, proving that software produced by Virgin Mobile and Third Party Companies was released into production fit for purpose.• Frequently undertook the Static Testing of Project documentation, particularly requirements, during the development lifecycle, ensuring all issues were raised and fed back; resulting in a reduction of bugs at an early stage reducing business costs.• Successfully developed and maintained detailed test scenarios, test cases and test scripts to demanding Validation Team standards.• In charge of all 3rd Party network testing, enhancing core business critical systems. Managed all Nexus and ESPI (Enhanced Service Provider Interface) releases, proactively liaising with Everything Everywhere (Formally T-Mobile) ensuring the continued availability of Virgin Mobile systems.• Raised, managed and retested incidents ensuring issues were resolved, minimising the volume of defects and risk of bugs deployed into Production.• Competently communicate using a variety of forums with 3rd party suppliers, stakeholders and project teams, ensuring Projects were kept on track and delivered within acceptable timescales.• Analysis and clarification of issues identified during testing, to ensure increased resolution time and decreased cost.• Regularly provided assistance, knowledge transfer and technically detailed training documents to aid new starters/contractors to the Validation Team.• Proactively managed the monthly maintenance of the business reconciliation and general ledger closure procedure, ensuring the continued availability of this critical system within the test environment.• Undertook the MIS (Management Information Systems) ETL (Extraction, Transformation and Loading) and MI/BI (Management Information/Business Information) testing. Ensuring these core reporting system were brought under the domain of the validation team.

Trowbridge

Provided a complete secretarial service to the Head of Development, whilst working as a single point of contact providing administrative support to the business change department.• Checked and audited departmental expenditure frequently resulting in non-departmental spending being refunded back to cost centre.• Created and maintained a new database to proactively track and progress development output, monitoring and actively chasing information to allow work to proceed without problems only being discovered at weekly meeting stage.• Co-ordinated all internal and external meetings for both management and teams to provide a seamless service including the provision of flights, hotels and activities.• Updated departmental information for the production of reports and presentations required for director level presentations.

Warminster

Solely responsible for the administration of all orders within the sales department of a high quality pine furniture manufacturer. • Implemented new returns policy vastly reducing timescales for replacement items resulting in a better customer experience.• Administered the delivery of all furniture, coordinating routes, vehicle loads and customer requirements, resulting in a reduction in overheads.• Timely and accurate data entry of orders to ensure production timescales could be achieved.

Trowbridge

Instrumental in providing a comprehensive mobile phone service to corporate customers.• Analysed data to review and evaluate customers’ cellular department expenditure which reduced customer costs.• Maintained all departmental logs/cellular databases on a daily basis.• Taking and placing customer orders for new and replacement equipment.• Successfully liaised with suppliers and customers both verbally and in writing to arrange installation of phone equipment.