• Responsible for the management of a caseload of clients, including JSA, ESA and fall out customers • Feeding back results against targets in addition to case studies• Offering 1:1 support and guidance, to develop each customers employability skills and resolve barriers that prevent them from being able to gain sustainable employment• Maintaining accurate records and ensuring quality compliance to meet contractual minimum service levels

Managing a caseload of fall out customers across 2 London officesOffering 1:1 support and guidance, to develop each customers employability skills and resolve barriers that prevent them from being able to gain sustainable employment

Offering 1:1 support and guidance, to develop each customers employability skills and resolve barriers that prevent them from being able to gain sustainable employmentResponsible for customers BTCV journey from attachment to sustained employment.Recording all customer interventions on a computerised database. Producing actions plans, setting goals / interventions and monitoring to show customers journey whilst on provisionActively seeking vacancies for each customer by telephoning, sending marketing material and visiting prospective employers and recruitment agenciesActing as an Account Manager, for all sourced vacancies, sending CV’s, arranging interviews and making offers of employment on behalf of employersMaintaining a close working relationship with Job Centre Plus Staff to ensure that referral level are maintained and each customer receives the support that they require in order to progress into workAssisting the trainers as required with CV, cover letter and speculative letter production, Job Search training sessions and mock Interviews. Running inductions for JSA customers and ESA Information sessionsProviding training, support and guidance to new staff members as required