Tracy Clawson Email and Phone Number

Client Operations, scheduling, recruiting, interviewing, hiring. Managing and counseling associates on assignment. Client/Associate reporting and documenting all performance. Assist with associate transition to permanent hiring with on assignment client.

Recruiting, providing our clients with qualified employees, employee interview, background and testing requirements, employee training and orientation, employee payroll processing, electronic employee filing and updating, conducting job fairs throughout the community and surrounding areas of the county, applicant onsite touring. Communication with clients and employees to address and resolve any concerns or requests. Clerical and administrative duties both internal and external.

Managed a team of 30-35 Customer Service Representatives to assure accurate and professional service to our client's customers. I was responsible for reporting individual hours, and creating individual action plans to assure outstanding performance. Due to the nature of our client's business there was continued training with all employees and constant information that was critical to provide to customers at a last moments notice. I was responsible for increasing their performance goals, meeting operational goals, and their personal career goals so they may promote within our company. Corrective Action, audit compliant both internally and externally. Assisted our Human Resource department with Job Fairs, potential employee interviewing as well as internal promotion interviews. Monitored each individuals inbound calls to assure continued quality service and provide feedback. Reported directly to Management and Client Management to report team performance weekly and discuss improvements that could be made and offer any suggestions to our training department. Continued monitoring of talk times and schedule adherence of each team member. Worked with Operations, Quality, and Training departments to assure all expectations from our client were consistently being met.