Tracy Cole Email and Phone Number
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Global process excellence leader experienced in project management and sales operations. Design sales procedures and workflows to simplify and globally harmonize proposal, pricing, and contracting processes resulting in significant quote to cash productivity savings, cost elimination, and increased customer satisfaction. An organized, self-starter, skilled to manage multiple projects simultaneously in remote or flexible office environments able to lead and motivate cross-functional, worldwide teams.I have a hybrid of responsibilities from execution efficiency, operations development, sales enablement, business transformation, and issue resolution. I have identified inefficiencies within a process, devised a solution, and trained global teams and sellers on how to execute. I have also developed process when there wasn’t one, figuring it out along the way. My passion is to help and I enjoy the challenge of a difficult task!Skill Set: Agile practices, business process transformation, project management, sales operation development, strategic planning, advanced problem solving, issue resolution, team building and leadership, multi-cultural operations, proposal/RFP Management, and strong communication skillsPlease contact me at tracycole515@gmail.com or directly through LinkedIn.
Netsuite
View- Website:
- netsuite.com
- Employees:
- 19002
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Engagement ManagerNetsuite Apr 2018 - PresentPrimary contact for all RFx submission, evaluating assignment of resources and determining workload for team. Responsible for reading and analyzing the submission to determine necessary steps for a successful project including but not limited to; bid/no bid analysis, determining required resources, strategic planning, and issue mitigation. • Conduct preliminary evaluation of RFPs, summarizing and distributing the opportunity for further evaluation, lead strategy, and bid/no bid decision • Determine and outline team framework, assign contributors and SME's, summarize project layout and timeline, pull in resources as needed, and identify any mitigating factors that could influence a bid• Present Lead Bid Manager with comprehensive storyboard and team breakdown assisting them to manage the proposal process and deliver compliant, professionally produced proposals within customer agreed upon timeframes• Develop win themes, technical discriminators, working with supporting NetSuite stakeholders’ specific to RFx opportunities• Acting as peer expert for proposal questions including complex technical issues, bid strategies, and issue resolution
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Global Process Excellence And Transformation LeaderIbm Feb 2014 - Apr 2018Project manage the design, planning, and implementation of change initiatives and quote to cash sales support procedures of IBM's services organization to simplify process, increase productivity, and improve customer experience• Empowered sellers with the automation to do their own pre-sales quoting, proposals, and contracting resulting in a $1.6M annual savings and a headcount reduction of 55 resources. Identified, proposed, gained approvals, and drove to completion the global initiative. • Enabled clients in 47 countries to digitally sign contracts through global contract simplification initiative. Secured approvals from stakeholders, defined process, and trained global sales support teams to leverage, adopt, and adhere to core procedures. In its first full year of adoption, over 12,000 contracts were signed electronically resulting in significant productivity savings, cost elimination, and customer satisfaction.• Software Services brand focal and single point of contact for issue management. Current projects focus on harmonizing process across geographies, execution optimization, and tool automation• Subject matter expert of internal IBM sales support processes with experience enabling new product offerings (i.e. Apple offerings, SaaS, Software Services, Global Business Services) and worldwide acquisitions from quote to cash• Operations lead responsible for resource management, travel expenses and budgets, and creation of executive presentations on behalf of Director• Led cross-functional, worldwide teams in NA, Europe, India, China, Japan, Mexico, Brazil, Philippines, and LA on the execution of all business, technical, and administrative functions • Increased adoption of sales support processes and tools through promotion on internal social media, providing education sessions, and support to execution sales support teams• 2017 recipient of “Manager’s Choice Award” and top performance ratings in yearly reviews -
Global Program Manager – Solutions TransformationIbm Jan 2013 - Feb 2014Developed pre-sales support processes of complex multi-brand offerings, analyzed current practices and devised solutions for improvement to increase efficiency and productivity• Improved pricing cycle time of 37 hours down to 8 by leading a simplification initiative that moved work to offshore resources, removal of approvals, and a shift of responsibilities. • Devised and drove the implementation of the “Loaner and Trial” program. The model developed a virtual support center to provide a single point of contact to sellers for Quote to Cash support, which included both pre-sales and post-sales processes. This same model was duplicated by a number of other business units.
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Project Manager – Solutions EnablementIbm Mar 2010 - Jan 2013Designed sales support processes including engagement, pricing, contracting, and order placement of new multi-brand, complex solution offerings. Wrote desk level procedures, trained and mentored support teams acting as the escalation point for issues and concerns• Became the sole pioneer providing pricing, solution design, contracting, and fulfillment support of IBM's first multi-brand, complex Integrated Offerings (Cloudburst and PureFlex) independently supporting over $68 Million in revenue the first year. This effort laid the process groundwork for all future offerings by the sales support organization. • Built, trained, and mentored a team of 14 in Manila to support Integrated Offerings. Wrote desk level procedures, provided education sessions, tool access and training, and acted as subject matter expert for issue resolution
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Bid Manager - Team LeadIbm 1999 - 2010Delivered continuous leadership to the sales teams and drove the development of solution design, pricing, RFP proposals, and contracts that satisfied the client's business and technical requirements• Led 400+ engagements worth over $6B in revenue - Generated over $2.5B revenue by coordinating winning proposals. • Achieved continuous 100% customer satisfaction rating of very satisfied for responsiveness, skill set, quality, effectiveness, and overall performance. • Saved sellers 10+ days of time to focus on client while delivering winning, comprehensive, and high-quality proposal and attentive support.
Tracy Cole Skills
Tracy Cole Education Details
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Mass Communication/Media Studies - Photography
Frequently Asked Questions about Tracy Cole
What company does Tracy Cole work for?
Tracy Cole works for Netsuite
What is Tracy Cole's role at the current company?
Tracy Cole's current role is Engagement Manager at Oracle-NetSuite.
What is Tracy Cole's email address?
Tracy Cole's email address is tc****@****ibm.com
What is Tracy Cole's direct phone number?
Tracy Cole's direct phone number is +163087*****
What schools did Tracy Cole attend?
Tracy Cole attended Bradley University.
What are some of Tracy Cole's interests?
Tracy Cole has interest in Human Rights, Animal Welfare, Children, Health.
What skills is Tracy Cole known for?
Tracy Cole has skills like Project Management, Strategy, Management, Leadership, Sales, Solution Selling, Sales Operations, Business Process Improvement, Program Management, Training, Change Management, Process Improvement.
Who are Tracy Cole's colleagues?
Tracy Cole's colleagues are Abel Girum, Johnson Wong, Tony Wiiliams, Jackie Rodrig, Kristine Julie Laquihon, Andre Paganinn, Diego Martínez.
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Tracy Schlesman
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Tracy Cole
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