Tracy Combs Email & Phone Number

• Manage end-to-end life-cycle for projects of various scales for JPMorgan Chase’s leadership development program, including defining scope and requirements, developing project plans, partnering within and across functions, managing stakeholders and mitigating risks.• Led multi-year end-to-end project to migrate program content to new HCM platform, from capturing initial business requirements through supporting change management efforts and conducting final system validations. • Present project proposals to senior leadership and stakeholders for approval and influence project direction in order to maximize effectiveness and minimize risk.• Build and maintain internal partnerships to advance initiatives on time, on budget, and as defined through business requirements.

• Consulted with project leadership and product owners on appropriate change management strategy for supported initiatives.• Supported employee and operational readiness for new technologies, including development of job aids, drafting communications and creating and facilitating training. • Served as Product Information Owner (PIO) for campus recruiting platform including managing system enhancement requests, ensuring proper testing/piloting and overseeing data usage and access. • Provided project manager support including maintaining project plans and performing core project management responsibilities for meeting management.• Proactively searched for process efficiencies and implemented across the organization.• Lead adoption activities post-implementation to maximize the investment for the firm.

• Managed HR projects involving cross-functional partners such as background check policy revisions, HRIS data audits and compliance driven updates. • Managed development of HR Business Partner Handbook by documenting, updating and creating HR policies. • Assisted with implementation of new HRIS by developing job aids, conducting on-site international training and participating in system testing. • Generated reports on topics including headcount, turnover and performance using talent analytics system and summarized results for executive reporting. • Acted as an HR Business Partner for the HR Team, including conducting exit interviews, creating job requisitions and maintaining organization charts. • Developed and maintained internal HR Website using SharePoint.

• Manage projects involving cross-functional partners such as background check policy revisions, HRIS data audits and compliance driven updates. • Manage development of HR Business Partner Handbook by documenting, updating and creating HR policies.• Generate reports on topics including headcount, turnover and performance using talent analytics system. Utilize Excel functions including if, pivots and lookups to summarize results for executive reporting.• Act as an HR Business Partner for the HR and Culture Teams, including conducting exit interviews, creating job requisitions and maintaining organization charts. • Develop and maintain internal HR Website using SharePoint. • Assist with implementation of HRIS by participating in system testing and validation sessions.

• Managed the leave of absence and workplace accommodation request processes for all domestic employees. • Hosted monthly benefit training sessions for new employees.• Conducted frequent system and benefit audits for accuracy and partnered with internal/external partners to resolve issues as needed.• Monitored shared Benefits mailbox and acted as initial contact for benefit questions. • Reviewed current processes for the Benefits Team and recommended changes to improve efficiency.

Baltimore, Maryland Area

• Function as the primary partner to Payroll; identify pay issues, manage timecards, generate payroll exports and calculate retro and/or off-cycle payments. • Work cross-functionally with HRBPs, Benefits, Legal, Payroll and IT to ensure paycheck accuracy and proactive resolution of issues when needed. • Process promotions for all domestic teammates ensuring accuracy and maintaining data integrity within the HRIS. • Execute all subsequent promotion related tasks (Offer Letter, Relocation, Background Screening, Deferred Comp Submissions, etc.) as required based on the requested change to ensure compliance in all areas and a smooth transition for the teammate. • Provide support for separations by creating separation packets and coordinating accurate severance and non-compete payments.• Proficient in several systems including HR Anytime, eV5, Empower, ezLabor, eTime, ESS, Sterling, and Verifications, Inc. • Assist with special projects including personnel file and I-9 compliance audits. • Research and respond to unemployment claims.

• Coordinate the department’s Career Fairs, which are attended by 40 companies and more than 350 students. • Answer student, staff and faculty inquiries, explain procedures and research and resolve routine problems. • Work closely with recruiters to provide recruitment and placement support services as well as plan information sessions.• Manage the front desk by performing duties including answering routine telephone inquiries, typing correspondence and creating spreadsheets. • Manage the hiring of student workers by composing and posting the job description, reviewing resumes and scheduling and conducting interviews. • Coordinate all events for the Undergraduate Office in the Department of Computer Science.

• Delivered internal communications to more than 3,000 employees.• Built and analyzed surveys to measure employee opinions and reported results.• Worked with outside vendors to create projects. • Assisted in the writing of communication plans for internal and external campaigns.