Tracy Day Email and Phone Number

Deal with customer at front desk and check in/out vehicles when necessaryAnswer all incoming calls, queries and complaintsManage the reception email box and our 5 work provider inboxesLoad all new claims onto the Advance system and open a file and create a T-cardArrange all collections, deliveries, estimations and recoveriesUpdate all customers and schemes dailyChase all excess and Vat payments before releasing a vehicle if necessary and take payments via card machine or provide bank details if requested.Order all courtesy vehicles via Vehicle replacement group.

 Ability to lead and mentor direct reportees in high quality submissions and proposal best practice.  Responsible for the accuracy, quality, content and submission of all PQQ responses.  Deliver bid support to the Project Manager against agreed deadlines, escalating issues as required.  Ensuring all trackers and portals are effectively monitored and potential opportunities circulated.  Overseeing expressions of interests, circulating bid documents and uploading or the production of submissions.  Responsible for the monthly report of live PQQs and ITTs.  Document template creation and management in line with company branding and style guide. SharePoint super-user for the creation of new hub project sites.  Monitor the bid process in line with the bid governance processes including correct use and application of bid/no bid form.  Oversee and maintain PQQ library and other tools aimed at sharing or recording useful information.  To carry out annual and timely Performance Appraisal Reviews (PAR’s) of all direct reportees.