As a Program Director at a leading brand strategy and marketing agency, I bridge the gap between creative visions and technical execution. My focus lies in delivering exceptional client service and managing intricate creative and campaign briefs for major clients in the financial services sector.Process automation is my thing: I'd rather spend 4 hours finding a faster way to automate a tedious job, than spend half an hour every day doing the same thing. It's my curiosity and need for constant improvement that leads me to optimise workflows, enhancing operational efficiency. I have a proven track record of implementing solutions that simplify complex processes, including the design and development of an end-to-end internal project management system. This no-code solution leverages SharePoint lists and incorporates features such as project hierarchy, briefing, time tracking, and billing functionality.With a background in software product training and business analysis, I've got a unique blend of technical and creative skills that enable me to translate client needs into actionable insights.