I moved to Jacksonville in 2016 when my husband retired from the military. Prior to moving, I was a Property Manager in WA for 3 years. After moving to FL, I decided to continue with Real Estate and obtained my FL License. Whether you are an investor, selling or buying your own home or need assistance navigating VA loans, I can help you get things done!

• Hire and train employees• Manage price and item changes in POS• Manage financials at close of business• Monitor food quality prior to delivery to customer• Manage staffing to ensure labor doesn’t exceed 28%

• Promote and sell company’s products and services via telephone or electronic means• Responsible for generating Portal activity for various products/services with a focus on revenue generating services• Customer outreach identified through target list, as well as, follow up with existing accounts• Maintain relationships with healthcare providers (physicians, office staff, administrators) to increase utilization of Availity products and services• Identify recurring problems and notify team members• Provide informal training, via webinars, to customers to enhance product use and familiarity• Interact with clients in a courteous and professional manner• Ensure compliance with operational policies and procedures

• Apply knowledge of clinical office operations of health care providers and/or health care payers including professional and support staff• Respond to requests for product support via multiple sources such as phone and e-mail.• Document problem status and resolution. Escalate when necessary• Identify recurring problems and notify team members• Provide informal training to customers to enhance product use and familiarity• Interact with clients in a courteous and professional manner• Manage associated provider system registration and financial documentation• Ensure compliance with operational policies and procedures• Evaluate operational efficiencies and troubleshoot provider problems quickly.• Perform administrative support activities for customer and department, may include copying, faxing, etc.

• Create reference documentation for new and/or improved procedures, to include flowcharts.• Conduct training with staff to review updated or new procedures.• Worked with prospective clients to match their needs to an available product.• Meet with owners for new managements and advise them on the best plan to meet their needs.• Compile annual and monthly budgeting for multi-family units and communicate with owners.• Conduct beginning and ending inspections as well as periodic checks for satisfaction.• Monitor payments and understanding of procedures.• Track work orders for customer issues to coordinate with specialized technicians and owner.• Coordinate with vendors for repair estimates.• Assist Managing Broker with home sales.Receptionist (promoted to Property Manager)• Responsible for providing clerical and administrative support for various company departments to include application processing, maintenance, IT and marketing, property managers• Pre-qualify prospective tenants and schedule for multiple property managers• Schedule with tenants, vendors and maintenance technicians• Answer multi-line phone system• Create a tracking system for key control for over 1600 properties• Research and implementation of online rent payment system and providing technical support to tenants• Use salesmanship to ensure clients signed up for online payment option• Eliminate paper waste by creating electronic versions of existing and new forms• Assist in training new staff members• Record and distribute meeting notes to all employees• Supervise new equipment and software installation to train co-workers and troubleshoot any issues

• Manage daily, weekly and monthly production and financial reports to ensure projects are completed on time and within budget. Schedule and prioritize jobs to meet these goals.• Provide customer with production and financial reports weekly and upon request.• Interface with employees to record and relay critical funding and workload requirements for management review and decisions.• Effectively managed teams of employees in multiple departments to ensure customer goals were met on time and within budget.• Handled all aspects of Human Resources: supporting Benefits, tracking Leave of Absence requests, Payroll, recruitment and staffing.• Performed and maintained training records and schedules for 200+ employees.• Update, file and manage personnel files and training records.• Security Clearance – CAC card holder.

• Key payroll weekly• Error checking on Time Sheets• Daily tracking of attendance for all employees• Weekly reports for purposes of ensuring time entry is correct and ensuring billing to customers is accurate• Daily tracking of projects to ensure money is used adequately and not in excess of allotted amount• Prepare billing statements to be provided to home office and customers.• Assist Project Manager and Deputy Ground Supervisor in daily operations.• In-processing of new employees, as well as, preparing documentation for new hires/retires/personnel leaving for other reasons including (but not limited to) workman’s compensation, medical leave and military leave.• Ensuring employee issues, including but not limited to, payroll, personal, medical are answered in a timely manner.

• Identify needs of department(s) and research products to determine best hardware/software to accommodate needs.• Schedule testing and implementation prior to full department roll out.• Troubleshoot hardware and software issues.• Diagnose problems with the network, the Internet and e-mail.• Provide one-on-one end user problem resolution in person and over the phone for 600+ computers.• Install, configure and troubleshoot, test and repair laptops, desktops, wireless mobile computers, computer hardware, software and peripherals.• Install, configure, troubleshoot department specific software and hardware.• Prepare documentation on procedures, installations, solutions.• Provide training for end-users and co-workers on a variety of software installation and use.• Log help desk issues, as well as, solution to issues.• Delegation of help desk problems to necessary staff members.