Tracy Enos Email & Phone Number

Keaau, Hi, Us

As a Senior Software Implementation Consultant, I provide feedback and coaching to team members to enable personal growth and success. Identify customer needs and develop compelling value propositions to meet those needs. Decode and understand information or ideas communicated through verbal or nonverbal reminders. Realize and communicate risks and mitigation measures to stakeholders and sponsors in a clear and concise manner. Display advanced understanding of complementary solutions and services, as well as how they contribute to client success.

As a Software Implementation Consultant, I served as the primary interface with the customer to create and implement best practices that generate optimal business results for the customer. Provided clients with expert-level advisory support and answers to their challenges in order to strengthen customer relations and increase retention.Further, I analyzed the current business processes and operations of the client and provided recommendations for solution design and improved business practices. Anticipated probable inquiries from the recipients and proactively addresses those questions/concerns. Improved customer experience by proactively addressing issues and explaining suitable solutions.

During my tenure as a Senior Implementation Specialist, I collected data and other information required to personalize software systems by meeting with clients, following the sale of software packages. Created a project strategy for each customer, outlining the tasks required for the timely installation of bespoke software systems. Obtained client feedback and permission throughout the software customization process by maintaining client communication. Customized software systems to meet the specific requirements of each client. Educated clients regarding the use of acquired software systems and customized system features.

While I was the Implementation Specialist, I oversaw the deployment of new financial modules, which improved the accounting process and increased client productivity. Identified potential problems and suggested suitable solutions to Project Manager for improving workflow efficiency. Created and maintained best practices for implementation; documentation, standardization, configuration settings, and sequences. Prioritized and escalated issues as needed, as well as keeping customers updated on progress.

During my years of experience at Country Life Care Center, I maintained financial ledgers accurately in accordance with regulatory standards to ensure compliance with state and federal regulations. Employed Word, Excel, Outlook, and PowerPoint on a daily basis to generate reports, save data, email clients and customers, and prepare staff meeting presentations. Ensured superior customer experience, excellent customer service, professionalism, and knowledge to retain current customers and attract new ones. Additionally. I led the system implementation that converted outsourced medical billing to an in-house system. Oversaw all financial implementation and setup with Point Click Care. Provided technical support and leadership in user training and documentation. Prior to implementation, completed issue reporting, tracking, and testing of Point Click Care solutions. Managed day-to-day operations such as customer service concerns, billing, and service call dispatching.

As a Business Office Manager, I promoted organizational excellence by meeting short/long-term objectives by implementing best business and technical practices. Served as a key liaison within the company, with demonstrated problem-solving abilities. Sorted and delivered e-mails, produced company documents, and kept the filing system up to date. Interacted with clients, customers and employees to solve problems. Interviewed and hired new employees, provided training and evaluated employees' performance.

Salt Lake City, Utah

During this period, I led a team of 19 employees to enable collaborative teamwork and improve productivity and performance. Facilitated Pre-AR teams for physician billing for over 1500 University of Utah Health Care providers. Scheduled appointments to discuss billing concerns, answer inquiries about account status, and resolve claim issues.

I was responsible for billing for an Assisted Living Facility, a Skilled Nursing Facility, and a Geriatric Psychiatric Hospital. Assist in the transition from a non-profit to a for-profit organization with over $1.5 M monthly revenue. Maintained a D.S.O. of 30-35 for the first year following acquisition. Administered a budget for bad debts equal to 1% of revenue.

I supervised with responsibility for 11 Business Office Managers in the Rocky Mountain District. Additionally, I supported Regional Manager of Field Accounting with training, audits and special projects as designated by the Regional Director of Field Accounting and Regional Trainer of Field Accounting. During my tenure, I assisted in reduction of D.S.O. for year-end 2010 to 36.7 days (2.2 days below standard for West Region).

As a Business Office Manager, I gained knowledge of Medicare, Utah Medicaid, hospice, and insurance billing/collection. Additionally, during this time, I increased collection income by 10% within 3 months, and 25% within 1 year in a skilled nursing setting.