Tracy E. Email & Phone Number

Tracy E. is a Service Delivery Manager at University of the Fraser Valley. Colleagues describe them as "I had the pleasure of working with Tracy for 10+ years. She has been an exemplary employee and has been a 'star' in the IT Department. She's willing to take on any challenges that are presented to her and I always know the quality of the work will be top notch. She also has shown impressive talent in dealing with users and always received great feedback from clients and users. As well, Tracy showed strengths in leadership and conflict resolution while bringing about process changes within the Department." and "I am working with Tracy since 2008 at the Justice Institute of BC, interacting with her on daily basis, as the Team Leader of the Service Desk group and as the telecoms administrator as well. I am impressed with Tracy’s skills for organizing and coordinating the Service Desk Team. She is very focused on client support and effectively identifies the problem and solves or escalates it in a timely manner. Showing a remarkable power of analyzing the support processes, Tracy successfully defined the service level agreements and metrics. Very well organized and precise in all the aspects, she proves a high quality of leadership and coordination within the IT department. I am looking forward to continue working with Tracy and recommend her as a great team player and a very nice person."

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  Service Delivery Manager

  University Of The Fraser Valley

  Abbotsford, Bc, Ca