Tracy Frank Email & Phone Number

Oakville, Ontario, Canada

- Assist during the pre-op exams and fill the patient’s charts accurately.- Answer patients’ questions and ensure the best service. - Conduct pre-operative and post-operative tests for both cataract and LASIK candidates. - Review the imagery maps obtained to ensure their accuracy- Have knowledge of the procedures and technologies offered in the clinic- Update the appointment system using Eyestien after every patient's consultation.- Confirm by phone post-operative appointments.- Operate Pentacam, OCT, ECC, ARGOS, IOL Master, Visante, Atlas, Orbscan, Topolyzer and AR machines- Provide exceptional customer service and patient care

Markham, Ontario, Canada

- Provides guidance, support, education, and advice to patients- Serves as a liaison between members of the multidisciplinary team and external service providers to ensure:- High standards of quality and optimal management of patient care outcomes- Ongoing continuous improvement practices to support clinic processes- Coordination of daily clinic operations- Patient Intake- Management of Physician orders- Tasks Management- Respond to patient inquiries regarding clinical care within 24 business hours- Manage missed appointments and demonstrate an ability to empathize with the complexity and difficulty of each patient when following up on missed appointments- Inform and educate patients about tests and procedures as requested by physician- Process prescription renewal requests as directed by physician in collaboration with administrative staff within 24 business hours- Foster a collegial, respectful clinic environment

Mississauga, Ontario, Canada

• Ensured smooth workflow and guided the team to process priority samples within the required time• Collaborated with multiple departments such as customer service and microbiology• Investigated and resolved issues escalated by customer care including missing samples orinappropriate testing• Identified incidents and non-conformances events; escalated if appropriate• Managed specimens and prepared samples prior to analysis• Prepare specimens for transportation and testing• Proficient data entry; patient demographics, requisition information and other information related toprocessing test results• Data entry using GUI and IntraLab software• Trained in both Bilateral Nasal and oropharyngeal COVID collection by MOH• Gathered research and provided both quantitative and qualitative analysis• Established excellent relationships with customers and staff members• Managed daily correspondence with clients/customers

Brampton, Ontario, Canada

• Investigated and resolved issues escalated by customer care including missing samples or inappropriate testing• Identified incidents and non-conformances events; escalated if appropriate• Prepare specimens for transportation and testing• Proficient data entry; patient demographics, requisition information and other information related to processing test results• Trained in both Bilateral Nasal and oropharyngeal COVID collection by MOH• Established excellent relationships with customers and staff members• Managed daily correspondence with clients/customers• Provided patients with instructions for testing procedures

Brampton, Ontario, Canada

- Performed ECGs and took vitals for patients- Applied Holter Monitors to patients- Type correspondence (letters, memos, reports)- Type minutes and send agenda packages- Calendar management and handling- Type prepared reports, tables and graphs on laboratory statistics- Check inventory levels and prepare ordering sheets- Process orders for Lab and office supplies- Type policies and procedures- Open, stamp, and distribute mail- Organize and maintain a shared lab filing system- Fax, photocopy, file, or distribute written materials

- Performed ECGs and took vitals for patients- Type correspondence (letters, memos, reports)- Type minutes and send agenda packages- Calendar management and handling- Type prepared reports, tables and graphs on laboratory statistics- Check inventory levels and prepare ordering sheets- Process orders for Lab and office supplies- Type policies and procedures- Open, stamp and distribute mail- Organize and maintain a shared lab filing system- Fax, photocopy, file or distribute written materials