Tracy Giuliani, M.A. Email & Phone Number

Senior Employee Experience (EX) Advisor hired to contribute to the evolution and activation of employee experience, holistic listening, and empowerment. - Partner with a variety of clients, co-creating opportunities to enhance the power of holistic employee listening and advocacy. Find ways to enhance programs through honoring the importance of the unique bond between people, process, and technology.- Effectively communicate product enhancements to support true moments that matter which further support transformation of company cultures towards trust and empowerment.

I/O Professional with Agile experience applying wealth of knowledge from prior associate (employee) listening strategy to market, customer, and partner listening programs.- Enhanced portfolio market insights strategy to programmatic experience, advancing listening towards yearly, quarterly, and ongoing (polling) feedback mechanisms. Managed $500K+ budget, creatively reducing with high-value alternatives.- Evolved Global Tech Outlook research to transformative cross-functional program with innovative collateral and $200K+ in firm revenue. Leveraged insights, elevating marketing collateral, strategy, messaging, sales plays, and priorities.- Proactively mobilized outcomes that elevated self-service and empowerment, transforming data into insights by leading efforts to connect sentiment with other key metrics in user-friendly, interactive dashboarding experience.

Raleigh-Durham, North Carolina Area

Hired to collaborate with early adopters invested in and passionate about fostering meaningful associate experiences and engagement.- Consistently applied Agile Product Management practices and mindset to advance engagement analytics, ultimately ensuring timely, successful transformation of data into meaningful action. Within 6 months of tenure was recognized with a peer-nominated Catalyst Award for providing effective and empowering multi-tiered support, collateral, and user-friendly tools for the annual Red Hat Associate Survey.- Proactively leveraged associate insights, industry research, and behavioral data to propose and prioritize impactful enhancements to portfolio offerings. Advanced quality and timeliness of features that support key business initiatives by developing collaborative, trusting relationships with external vendors and internal (executive) leaders.- Continuously worked to develop a solid foundation for a well-being and resilience strategy in order to quickly address associate needs. Subsequently, created a design for a resilience pilot and a simplistic well-being resource/tool. - Consistently partnered or owned various associate lifecycle measurements, supporting redesign efforts and advancement of our continuous listening strategy including onboarding, annual pulses, and exiting surveys. Actively consulted with various stakeholders to ensure for a design that creates data from accurate story telling and decision-making.- Expanded focus with growth opportunity (outside People Team and within our Customer Experience and Engagement department) to continue transforming engagement insights and best practices, linking customer data, and demonstrating the power of partnerships to enhance the associate experience. In less than a year, saved over $600,000, and created partnerships with Corporate functions enhancing sentiment analysis, data driven decisions, survey research, and programs that drive a culture of engagement and innovation.

Raleigh-Durham, North Carolina Area

Ambitious Military Spouse continuously striving to pursue passion of traditional and next generation Industrial/ Organizational (I/O) Psychology practices while taking on the experience that comes with honoring my soldier and our country. Explored various consulting opportunities that allowed for my professional background to shine through while complimenting the strength of the technology job market presence in the Raleigh-Durham, North Carolina area.Goal: Focus on my career passions to formulate a data-driven business plan. I took a phased approach by lightly investing the first half of 2015 while finishing some previously committed, high profile projects. The second half of 2015 I continued to consult within various I/O Psychology avenues/ disciplines to explore the best niche area to logically focus my efforts.Please reach out to me via LinkedIn to find out more and set up time to chat about everything related to the Talent Revolution!

Raleigh-Durham, North Carolina Area

Analyst contracted by top financial organization to consult, collaborate, and engage with forward-thinking learning advocates truly invested and passionate about creating innovative technology to foster meaningful learning experiences.- Consistently collaborated with all stakeholders to accurately define requirements, establish themes for organizing feature work, and identify scope to establish a phased approach for developing a next generation learning solution from conception. Focused primarily on creating technology (developed and integrated) to support an innovative program based learning platform that targets key capabilities needed to support an engaging, collaborative, and interactive learning space while enhancing and reducing time to learning proficiency.- Strategically worked to understand and address various needs of cross-functional learning stakeholders and leadership sponsors. Continuously engaged, supported, piloted, trained, and demoed product to internal customers (and potential new business) to refine requirements and accurately prioritize feature backlog based on feedback and key analytic drivers. - Supported a culture of ongoing communication with a dynamically comprised (depending on focused feature work) 15 person co-located and internationally based core team while striving to adhere to standards of Fidelity’s Agile development process. Participated in team status meetings further documenting an early stage iterative report for providing transparency into the initiative and ensuring plans support a just-in-time (JIT), Agile delivery for addressing customer needs and managing product expectations. - Assisted in analyzing technology opportunities to leverage in order to justify and determine value of deciding to incorporate homegrown technology, build new technology, and/ or integrate externally with leading providers.

Raleigh-Durham, North Carolina Area

Certified Scrum Product Owner provided industry expertise to an award winning, global SaaS provider of innovative technology designed and customized to enhance engagement for every aspect of the talent life cycle. Primarily focused on incorporating best practice Agile/Scrum methodology to support development of innovative technology solutions for successful talent management.- Supported Agile team of 10 technology innovators in developing feedback, data-driven enhancements and features for a multi-million dollar suite of products including Onboarding, Candidate Portal (incl. Mobile), Contact Management, Security & Administration, and Interview Scheduling. Provided additional support & solutions for various teams/product lines regarding compliance (e.g. OFCCP; 508), hiring process improvements, engagement, assessments, and talent management. - Collaborated in developing sustainable product road maps after meeting with key stakeholders and various functional departments to identify needs. Participated and led team status meetings to ensure just-in-time (JIT), Agile delivery of software enhancements that address customer needs and manage product expectations.- Documented requirements in user stories; defined scope and objectives to ensure the incorporation of a clear business strategy and vision with each functional product release. - Strategically prioritized and set goals for the product backlog to support sprint and release content. Assisted in identifying, documenting, and addressing cross-product and cross-platform integration dependencies. - Collaborated with various internal and external stakeholders to develop compelling marketing collateral, offer product best practices, enhance customer satisfaction, and ensure ongoing AGILE Software Development Life Cycle (SDLC) engagement. Served as liaison between Product Management and Development/ Quality Assurance teams to discuss overall vision and ensure timely completion of all business priorities.

Data Research Consultant contracted by CareerBuilder’s leading business intelligence consulting department focused on providing competitive talent solutions.- Led over 700 strategy calls with sales representatives and key stakeholders to coach them on how to best interpret Applicant Experience Survey data, highlight meaningful insights to clients, and recommend solutions for optimizing recruitment strategy and improving various business outcomes. Insights sustained a 5 million dollar product and led to over 1 million dollars in additional cross-product sales revenue within 1 year alone.- Analyzed variables within a variety of business reports and tools in order to monitor overall health of products, identify trends, calculate office performance measures, and determine ideal accounts to review. - Created a wide variety of talent intelligence training and marketing materials designed to empower key stakeholders and representatives with knowledge needed to drive success and increase revenue. - Assisted in writing and editing various client-facing reports and executive summaries, customizing talent solutions for attracting, retaining, and developing target talent in a competitive market. Collaborated and provided comprehensive data analysis for the distribution of leading industry research, technical reports, and white papers.

Served as Management Consultant, leading various organizational effectiveness projects for a young organization focused on providing sustainable business solutions through integration of both clinical and business psychology theory.- Demonstrated strong work ethic resulting in advancement from intern to consulting status within 5 months.- Conducted thorough job analyses and interviews in order to obtain relevant information for creating extensive performance management systems for executive positions in the financial and luxury food industries.- Developed comprehensive training materials for the Balanced Leadership Program to ensure learning objectives were achieved. Surveyed clients and analyzed results to determine effectiveness of training interventions. - Communicated with clients in an effective and professional manner about the status of project initiatives to ensure prompt or early delivery of quality deliverables.

Provided stellar customer service and employee training for a competitive, casual-dining restaurant.- Trained over 200 new employees, subsequently accepting responsibilities of Training Captain. Recognized for providing new employees with the knowledge and resources needed for successful job performance.- Organized and created appropriate work schedules for 35 Front of House employees in order to address staffing needs while allowing management team to focus attention on more pressing matters.- Collaborated with coworkers regarding customer needs to enhance overall satisfaction and experience. Awarded with Employee of the Month for successfully applying Chili’s vision of customer care and dining experience.

Assisted in consulting and survey research engagements for The Chicago School’s (non-profit) Clinical Psy.D. Department, ultimately providing meaningful insights to support strategic planning for the upcoming academic year.- Led training on research diary techniques and interviewing guidelines to teach skills needed for project success.- Planned, organized, and facilitated 10 focus groups and 30 interviews to obtain information for developing a stronger survey tool. Gathered and organized qualitative data, grouping ideas into themed categories to identify areas of strength and opportunity to be addressed during the client feedback session.- Developed 50 survey items based on relevance and understanding of content found within preliminary data. Utilized SPSS data processor and Microsoft Excel to analyze survey results, evaluate outcomes, and highlight data to support reporting, feedback, and action planning stages. - Created a detailed report and final presentation of prominent project findings which enabled the client to develop a meaningful strategy to uphold high standards of educational excellence.

Selected to conduct research and provide support for a faculty member of The Chicago School.- Conducted research on brand image and writing assistance websites for development of course offerings. Led focus groups to examine value of brand image as a primary focus for Consumer Behavior course offering. - Utilized Excel to organize student information in order to successfully identify and create cohesive work groups. Gathered, organized, and distributed materials for course delivery to ensure instructor preparation and efficiency.

Offered assistance to student and faculty research members at a large, public university. - Coordinated and led weekly meetings for research groups, keeping all contributors on task and allowing for collaborative discussions of obstacles and ideas.- Administered numerous developmental psychology research studies with participants of various ages. Utilized SPSS data processor to code and evaluate outcomes.

Master Of Arts, Industrial And Organizational (I/O) Psychology

Bachelor Of Science, Psychology (Major); Marketing (Minor)