I have been (product) managing an industry leading and innovative Martech SaaS product for 5 and a half years now. The Thunderhead ONE Engagement Hub, acquired by Medallia in February of 2022 and renamed Medallia Experience Orchestration, was a multi-year leader in the Real Time Interaction Management and Journey Orchestration Forrester waves. My greatest successes have been bringing a brochure level feature to market that resulted in one of our customers realizing $1M annual revenue increase and doing a number of critical enhancements that positively improved NPS and CES scores. I'm known for my collaborative approach to working with engineering and internal stakeholders and I'm passionate about delivering real value to our customers!

At Thunderhead we believe in a world that's filled with happy customers. We help brands get closer to their customers by helping them to better understand and meet the wants and needs of each and every individual customer, regardless of where, when, and how they interact.Our market-leading ONE Engagement Hub is a cloud-based customer engagement platform that is been designed to discover customer insight in real-time, across every interaction throughout the entire customer journey. Through its advanced listening and learning capabilities, ONE surfaces real-time customer insight and journey behaviour, providing a completely seamless experience throughout each unique customer journey, enabling enterprises to optimize marketing and customer retention strategies, and drive conversation-led engagement, building stronger and more valuable relationships with their customers.As a (proud!) Product Manager at Thunderhead, my role is to intimately know our customers and market, develop strategies, and focus on delivering outcomes. As a Team Lead, I'm leading other members of the Product Team to accomplish these goals in addition to partnering closely with groups within the wider organization, especially our amazing Engineering, CS, Sales, and marketing teams. Go Thunderhead!

At Thunderhead we believe in a world that's filled with happy customers. We help brands get closer to their customers by helping them to better understand and meet the wants and needs of each and every individual customer, regardless of where, when, and how they interact. Our market-leading ONE Engagement Hub is a cloud-based customer engagement platform that is been designed to discover customer insight in real-time, across every interaction throughout the entire customer journey. Through its advanced listening and learning capabilities, ONE surfaces real-time customer insight and journey behaviour, providing a completely seamless experience throughout each unique customer journey, enabling enterprises to optimize marketing and customer retention strategies, and drive conversation-led engagement, building stronger and more valuable relationships with their customers.My role in all this is (proudly) Product Management. I'm also managing a small product team focused on smoothly delivering via a collaborative partnership with our amazing engineering team. Go Thunderhead!

At Thunderhead we believe in a world that's filled with happy customers. We help brands get closer to their customers by helping them to better understand and meet the wants and needs of each and every individual customer, regardless of where, when, and how they interact. Our market-leading ONE Engagement Hub is a cloud-based customer engagement platform thatís been designed to discover customer insight in real-time, across every interaction throughout the entire customer journey. Through its advanced listening and learning capabilities, ONE surfaces real-time customer insight and journey behaviour, providing a completely seamless experience throughout each unique customer journey, enabling enterprises to optimize marketing and customer retention strategies, and drive conversation-led engagement, building stronger and more valuable relationships with their customers.Sounds good right? Check us out at www.thunderhead.com and find out why we're taking the customer engagement technology market by storm.

Working with business owners/stakeholders to identify their needs and wants and with a cross-functional development team to build responses to those needs and wants using Scrum and Lean Enterprise methodologies and thinking.