Tracy Hacker Email & Phone Number

Overseeing all aspects of a successful multi-disciplined team with focus on process enforcement and day-to-day coaching, while providing exceptional client customer service orientation and supervisory leadership. Comfortable holding people accountable for their performance and their adherence to policy, inspiring the team to deliver their best work.Responsible for an accomplished, highly skilled diverse team of 30+ Network Engineers geographically dispersed who support our Navy customer on Navy and Marine Corps Internet (NMCI) and generate deliverables in areas of Network Design, Configuration, and Technical Quality Assurance reviews. o Acting as a liaison between team members and executive level chain of command to provide employee development, performance management, feedback discussions, task assignment, prioritization, and completion review.o Aligning team resources to meet goals, and support strategic planning to execute Navy priority projects.o Examining and re-engineering operations and procedures, formulating policy and developing and implementing new strategies and procedures to serve the team.o Providing annual review of Applied Engineering process documents to ensure compliance with current standards and policy changes.o Executing strong organizational, time-priority management and results-driven leadership skills at both a strategic and tactical level with clients and senior leadershipo Serving as the Applied Engineering primary point of contact for client interface providing “hands on” accountability to our customer and proactively collaborating with Management teams to mitigate service issues.o Skilled at prioritizing assignments and making sound business decisions and providing conflict resolution between organizational teams.

Overseeing all aspects of a successful multi-disciplined team with focus on process enforcement and day-to-day coaching, while providing exceptional client customer service orientation and supervisory leadership. Comfortable holding people accountable for their performance and their adherence to policy, inspiring the team to deliver their best workResponsible for an accomplished, highly skilled diverse team of 20+ Network Engineers geographically dispersed who support our Navy customer on Navy and Marine Corps Internet (NMCI) in areas of Network Design, Configuration, and Technical Quality Assurance reviews.

Buffalo/Niagara, New York Area

Provided network design and engineering support for the U.S. Navy's global intranet (NMCI)

Provided network design and engineering support for the U.S. Navy's global intranet (NMCI)

Provided network design and engineering support for the U.S. Navy's global intranet (NMCI)

Washington D.C. Metro Area

Provided sound technological solutions to a wide array of complex problems via one-on-one client support at on-site location

Reston, Virgina

Coordinated and prioritized daily activities and oversaw all aspects of time management including arranging complex travel arrangements

Washington, Dc

Provided administrative support to Committee Chairman, Chief of Staff, and other House members of Congress who served on the Committee