Head of Sales, customer complaints, and feedback. Assisted and Facilitated Schools & Group tours.Responsible for updating and providing in house training on products and services across all departments. Managed communications with the media and inter departments.First point of contact for all medical emergencies, working closely with the medical team. Manned the RT. Monitored and corrected all variances for the CR department. Assisted with the development of the training manual.

Hiring, training and motivating permanent and casual staff. Managing bookings through all forms of media. Providing and monitoring the quality of the products and services provided. Ensuring all health and safety regulations are strictly observed and up to date, as I was the appointed officer. Setting and monitoring budgets, collating tourism data and maintaining financial and admin records, as well as cashing up.

Inbound sales of TV and Broadband Subscriptions.Premium Customer Care. Arranging engineer installations and consulting with sister companies on projects. Outside of my role responsibilities included motivation, side-by-side coaching and collaboration with management. I also managed and processed Sky's platform for failed online orders as well as this I was the Quality and Compliance point of contact for my team and line manager.

Dealing with customers with high quality customer care. Merchandising.Ensuring targets were reached.Operating tills, taking in deliveries, ensuring new stock reached the sales floor, answering telephone enquiries.

General administration and clerical work; typing minutes, collation of time sheets and checking correspondence with work completed. Completion of spreadsheets to outline where employees were working on a given day.Dealt with faults on pay and display machines and communicated with workers and local authorities assigned to these areas. Drew up additional cost sheet through excel and monitored and reviewed service records.