Coordinate and manage the Claims Services Department that handles CACFP and SFSP claim processing; which covers FDCH Provider, Child Care Center, After-school and the SFSP programs. Providing guidance to internal departments on acceptable documentation needed for claim processing, reimbursement and food ordering propicies. Ensuring the requirements for all CACFP and SFSP nutrition programs, including reimbursement and recordkeeping policies are applied appropriately and consistently.Maintaining quality and compliance with all ODE policies and procedures consistently. Ensures the Agency’s processes align with all federal, state, and local regulationsProvide quality assurance and oversite for the shelf stable and hot/cold food models from food vendors to site balances.Manage food vendor daily performance, contracts, communication, and relationships.Collaborate with finance by keeping tracking information for the Claims Services Department updated and providing the documentation for claim and food order expenses.Continuously assess processes and procedures for inefficiencies within steps and create and implement solutions.Provide oversite to document management and storage, ensuring all documents are organized, accurate and current per processing regulations and procedures. Assisting with completion of the annual sponsor application in CRRS.Supporting the Program Teams with documentation needed for reviews, audits, and inquiries from ODE and other funders.Resolving and/or escalating problems within the Claims Services Department, as well as with internal and external relationships. Regularly interacting with internal CHA staff to fulfill CHA requirements, questions and policies regarding the Claims Services Team.Manage, lead, and oversee staff, including recruiting, performance management (maintaining records of processing percentages, errors, etc.) along with coaching & development, training, delegation, cross training.

Managed Workforce Development outreach opportunities.Assisted with T.E.A.C.H. Early Childhood OHIO and Powering Optimal Wages and Encouraging Retention (POWER Ohio) compliance and ensured OCCRRA optimized scholarship funding. Assisted with administering Workforce Development Initiatives, developing program implementation logistics, as well as aligning policies and procedures with new project processes. Worked with internal departments to troubleshoot and resolve any customer issues pertaining to Pandemic Support Grant Program Payments, One-Time Pandemic Support Payments, Hero payments and Stabilization Grants for the professionals we served. Supported internal departments whenever project coordination and/or capacity were identified as a need; and assisted with creating foundational processes to ensure the smooth implementation of both upcoming and ongoing projects.

Provided on-site initial training on CACFP policies and proceduresEvaluated and implemented trainings for providers and individualized them based on education levels and learning stylesTracked the training needs and outcomesMonitored compliance with CACFP Rules and RegulationsProvided ongoing technical assistanceEnsured providers have knowledge of program requirements in order to be successfulFollowed the sponsoring organization's review schedule and ensured all reviews were done in compliance with State and Federal time framesReviewed performance of providers during both Virtual and on site visits and through monitoring their monthly menu reviewCompleted all aspects of the on-site reviews, in accordance with Federal guidelines as well as State and CNP Policies and documented those findings accordingly

Reviewed client assessments in the Health Fusion system to obtain background information, history, treatment recommendations and diagnoses.Created Interventions, goals and activities designed to assist the clients with making progress towards and/or are meeting their goals.Trained coaches on the interventions and activities created and on best practices to implement the interventions with the clients.Coached on how to document client responses and identify progress through the implementation of the activities; in order to ensure their notes are clear and meet state and agency standards.Maintained confidentiality on and off of the job.

Recruited, hired, oriented and supervised all center staffConducted professional development trainings, coached and set career goals via performance reviews for each employee under my direct supervision as well as for employees from sister centers.Managed and collected customer AR's and maintained compliance with AR's.Managed labor hours to target and ensured center expenses were in line with the annual budget.Utilized the Family Builder system to track customer leads and to assist with increasing enrollment numbers based off of statistics from community data.Modeled proper teacher/child and teacher/ parent interactions.Maintained compliance with childcare licensing, Head Start, NAC accreditation and KinderCare National Support Center regulations and guidelines.Planned community and in-house events to build and maintain customer enrollment; and to promote community awareness about KinderCare's programs.

Recruited, hired, oriented and supervised all center staffConducted professional development trainings, coached and set career goals via performance reviews for each employee under my direct supervision as well as for employees from sister centers.Managed and collected customer AR's and maintained compliance with AR's and labor hours to target and ensured center expenses were in line with the annual budget.Utilized the Family Builder system to track customer leads and to assist with increasing enrollment numbers based off of statistics from community data.Modeled proper teacher/child and teacher/ parent interactions.Maintained compliance with childcare licensing, Head Start, NAC accreditation and KinderCare National Support Center regulations and guidelines.Planned community and in-house events to build and maintain customer enrollment; and to promote community awareness about KinderCare's programs.

Created interventions and activities for Life Coaches in order to ensure client's needs are being met based on the goals set and diagnosis provided.Coordinated and implemented trainings with Life Coaches and Project Managers and explain how to document activities and interventions used in the HealthCheck system Ensure that Life Coaches understand what is needed in order to maintain compliance with government and agency regulations.

Completed in home developmental assessments on children ages birth- 3 yrs/ Parent coaching and development/ community outreach and resources/ coordinated special needs services

Determined customer benefit eligibility for Food Stamps, Medicaid, Cash and Child CareMaintained an accuracy rate of over 95%.Processed, controlled the budgets of, and managed over 380 cases.Customer data entry and employment assessmentsCollaborated with community agencies for job training and employment referralsResearched information for clients and maintained customer confidentiality.