Tracy J. Email and Phone Number

Supervise a wide variety of technical projects related to maintaining the Minnesota Unemployment Insurance application, including the regularly scheduled system build cycleSupervise aspects of longer-term business and technical redesign projectsManage Unemployment Insurance staff who perform functions related to UI system maintenance, including managing projects to develop, test, and deploy system enhancements

Conducted current state analysis of business processes within existing systemRecommended design updates based on system, program and client needsWorked in partnership with subject matter experts (SME) and developers to develop design solutionsFacilitated meetings, joint application design (JAD) sessions, joint requirements (JRM) sessions, and other presentationsDefined design solution requirementsEstablished and managed project timelinesUpdated existing use case and supplemental requirements specification documentsAuthored new use case and supplemental requirements specification documentsDeveloped test cases Executed test cases to ensure success of updated and/ or new designIdentified and tracked defects; identified alternatives processes/ workflowsDeveloped training materials

DigitalShipper Logistics Software offers affordable multi-carrier shipping solutions to low, mid and high volume customers. DigitalShipper is ideal for automating shipping processes to improve efficiencies and reduce errors; is easy to integrate with other software applications such as Accounting, ERP, WMS and TMS systems; and includes many built-in features for rate shopping, batch shipping, customer preferences, and more. DigitalShipper offers compliant modules for all the major national parcel carriers, many of the regional parcel carriers, and postal solutions for small to large shippers. DigitalShipper is also able to process LTL / TL, international, freight forwarding, local courier, and internal truck shipments.

Conducted current state analysisWorked in partnership with subject matter experts (SME) and developers to develop design solutionsFacilitated meetings, joint application design (JAD) sessions, joint requirements (JRM) sessions, and presentationsDefined design solution requirementsUpdated existing use cases and supplemental requirements specificationsAuthored new use cases and supplemental requirements specificationsDeveloped tests scenarios Tested to ensure success of new designIdentified and tracked defects

Served as a subject matter expert for the Unemployment Insurance program by responding to applicant and employer inquiriesAssisted applicants with complex information requests; overpayments, determinations, etc Provided password assistance and general account information to employer account holdersServed as a subject matter expert for the appeals and/ or reconsideration processesEnsured compliance with State and Federal Unemployment Insurance laws and regulations

Managed daily operations of specialized analyst team as outlined by client contract; including auditing of completed work, disciplinary actions, coaching, training, etcManaged daily, weekly, and monthly production goals as specified by client contractProvided analysis of data on daily, weekly, monthly, and ad-hoc basis to internal and external clientsReviewed and tested new programming to ensure successful implementation of new system updates Conducted weekly meetings with clients to review analysts’ work and ensure continued understanding of program requirements and goalsProvided reporting to clients through power point, WebEx and excel mediumsFacilitated acquisition of employees; including interviewing, training and on-going developmentDeveloped training curriculum