• Fielding inbound sales calls in a highly competitive and fast-paced environment.• Building custom flight itineraries on GDS system: Amadeus; revising flights, storing key travelerdata, and traveler preferences such as dietary and seat selection.• Describing cultural experiences and differentiating our brand to numerous clients.• Resolving client issues including invoices, financial discrepancies, refunds, login & account management • Maintain an exceptional KRA score which tracks my conversion record, % of Air upgrades, travel protection, and extensions (add-on tours) sold. • One of 10 agents to be placed on the highest sales team; working with clients who spend over 30K/per year on our adventures• Providing weekly recommendations to superiors to increase sales, and improve customer satisfaction, and quality.

• Teaching two diverse classes of 24 and 18 students; Many ELL students, students with various emotional/behavioral needs, and several on IEPs• Planning and implementing a challenging curriculum that incorporates Both grades 5 & 6 ELA and Social Studies standards• Teaching lessons using Lucy Calkins Reading/Writing, The Comprehension Toolkit (Harvey), Guided Reading (Fountas and Pinnell)• Collaborating with reading coach, specialists, and fellow teachers to incorporate a curriculum that is differentiated, project based and interactive