Tracy Mitchell, Safe Sm, Itil Email & Phone Number

Atlanta, Ga, Us

Manage and execute complex implementations, emphasizing system upgrades and SaaS migration service engagements, ensuring they meet or exceed targeted profitability levels. • Oversee the performance and delivery of project scopes, ensuring customer satisfaction, quality, profitability, and adherence to designated measures.• Serve as the primary customer contact, managing client relationships and ensuring responsiveness and professional conduct.• Lead configuration and requirements sessions, handling the setup of ProjectDox and other Avolve products.• Develop and manage project schedules, assign tasks, and monitor progress to meet technical and business requirements.• Establish and track metrics to ensure contract compliance, meet invoicing requirements, and achieve company objectives.• Identify opportunities for additional consulting with existing clients, drafting functional and technical requirements.• Manage and assure the quality of deliverables, including configuring Avolve's product suite and associated workflows.• Provide coaching and guidance to team members, promoting best practices for project implementation.• Handle internal project administration and financial management for customer engagements.

Duluth, Georgia, United States

• Played a pivotal role in orchestrating the successful integration of key development programs that included ServiceNow HRSD, OutSystems (low code platform), Icertis (legal contract management) and large-scale complex initiatives (database server migrations).• Collaborated with business stakeholders as project manager - lead product owner and master of scrum ceremonies for our primary vision care management software (via OutSystems). Instrumental in scaling the OutSystems platform, resulting in a remarkable 75% improvement in process optimization in the daily operations around doctor records and retail store operations.• Orchestrated agile development processes, ensuring alignment with business goals. Demonstrated leadership in optimizing the OutSystems platform for enhanced efficiency and productivity.• Provided crucial support for the implementation and integration of Icertis (legal contract management), significantly enhancing the Legal team's management of vital company contracts. Led a diverse team in optimizing processes, ensuring seamless integration, and improving overall efficiency in handling critical contracts.• Developed a detailed project plan to track progress, ensuring projects were delivered on time, within scope and within budget.• Collaborated and engaged with key stakeholders and external third-party vendor resources to ensure a continuous dynamic of transparency and trust.• Managed changes in project scope, delivery, resource and assessed risks for mitigation and removal to keep projects on track.• Created and maintained comprehensive project documentation.• Assisted QA teams with test cases in support of UAT testing.

Greater Atlanta Area

• Responsible for the design and development of IT systems within the MyVerizon Online Service/Support application, leading teams in solving complex business problems.• Analyzed customer operations to understand requirements and determine opportunities to streamline processes and meet user needs.• Maintained requirements, functional, and technical specifications for the IT organization. Compiled and synthesized information related to technology processes and systems, contributing to comprehensive understanding and effective decision-making

Greater Atlanta Area

• Managed work intake executed project scope, requirements definition/business objectives for over 200 projects within an Agile environment, improving the consumer experience by 65%• Directed IT and Business cross-functional teams, internal and external partners for strong solutions to establish cohesive sustainment delivery throughout the software development life cycle (SDLC)• Executed project Kick-offs with IT components and business stakeholders on initiation, cost benefit analysis, risk/dependencies, resource capacity reviews, architectural needs, and proactively identified opportunities to leverage technical solutions and emerging technologies to facilitate organization goals.• Tracked, monitored projects using JIRA/Agile Craft and enterprise-wide repository, defining, mitigating, and resolving project risk/issues based on critical milestones.• Monitored $2M budget view via PRISM, adjusting and escalating as needed according to project activities mitigating scope creep and cost constraints.• Facilitated regular project status reviews, assisted in creating test cases in support of UAT testing.• Defined and rolled out process Minimal Viable Products (MVPs) that improved adoption of Agile methodology by 80% within AT&T's Digital Transformation.

Lawrenceville, Georgia

Directed comprehensive activities related to GL account reconciliation, journal entry organization, and intercompany financials for successful month-end close. Spearheaded continuous improvement initiatives for daily accounts payable in inventory receipts. Monitored company credit card activity, analyzed inventory usage and costs, providing weekly updates to management, and expertly reconciled intercompany accounts.

Initiated and communicated effective improvements, collaborating with internal and external clients to identify, document, and implement intercompany process enhancements. Acted as a liaison between the account executive team and client directors for billing financial reporting across all projects, skillfully managing daily accounts payable operations. Resolved issues and discrepancies between invoices and purchase orders efficiently. Analyzed client feedback to drive continuous process improvements.

Bachelor'S Degree, Information Technology, 3.9

Activities and Societies: Magna Cum Laude

Associate'S Degree, Accounting Technology/Technician And Bookkeeping, 3.7