Tracy Scott-Cooper Email & Phone Number

Calgary, Alberta, Canada

Yoga Studio South / Yoga Sarana

Successful Yoga instructor since 2001. 16 years at Yoga Sarana (formerly Yoga Studio South). Taught at Yoga Gateway, Yoga Studio North and JCC. Level 1/2 Iyengar yoga Instructor. Group and Private Instruction.

Calgary, Alberta, Canada

• Monitor onboard guest service measurements and make recommendations to enhance the guest experience• Research, create, edit written content monthly• Yammer management, monitor and investigate online reports• Build a high standard of quality guest service at all times to the leisure and business travelers in order to maintain guest satisfaction.• Establish good relationships and work well with other departments, Base Managers and Performance & Support Managers to establish and maintain onboard service standards, policies and procedures. • Collaboration with WestJet Encore and WestJet Link as a consultant for onboard service initiatives and communications.• Monitor WestJet onboard service standards and procedures established by management.• Make recommendations to enhance onboard service• Collaborate with service training requirements • Advise manager of any onboard services reports, trends, issues• Lead, coordinate and participate in various Inflight onboard Service projects and initiatives.• Present and facilitate Inflight onboard service projects and initiatives• Fly as an active crew member minimum once every three months• All other duties as assigned by the Manager, Service Delivery Standards and the Director of Guest Experience

22 Ariel Place Ne Calgary Ab

Facilitate Initial Cabin Crew Member safety and guest experience training, a 4 week journey.Verify skills of our Cabin Crew Members with their annual /recurrent training on 737, 767, 787 aircraft. Facilitate all components of TC Regulated safety training, Fire Fighting, ICM, CRM, First Aid, Drill Evacuations and award winning Guest Experience.Launched and facilitated the 787 Technical Training and the Spirit of Canada Guest Experience program.

Cabin Crew Member

Flight Crew Cabin Safety Training.

Created a successful, part time, massage practice. Worked at Maximum Health for 6 years and had one full year at home practice prior to having children.

Calgary

Once Canadian Airlines was acquired by Air Canada, I continued my Ticket Agent position. excelled at Customer Service and ended my career with Air Canada as a Reservation Agent.

Calgary, Alberta

I began my aviation journey in the Reservations Department and within 8 months reached the millionaire club in sales. I transferred to the Guest Solutions team. Here I learned how to create win win solutions for the business and the guest and how to manage upset passengers and coach other agents to handle difficult situations. Eventually, I was transferred to the Canadian Plus department. I transferred to the Calgary Airport, I began as a Customer Service Agent, and learned to be a Gate Agent, Concierge and Ticket Agent.

I sold books door to door (a three volume study guide, children's books and a cookbook) for two summers in College. I made the top 5% of the summer students and won a trip to Mexico for tops sales. Here I learned and trust that when the customer likes the product, the person and the price they will buy. Even if they don't like the price, as long as they like me and the product they would find a way. So I know if I believe in the product I can sell anything.

Education

Completed 2 years of Education degree to be a Special education Teacher.

Travel And Tourism, Tourism

I accomplished one year of Business Administration and a two year Travel and Tourism Diploma.

Certificate, Massage Therapy/Therapeutic Massage

Certificate Adult Facilitation - Elearning, Adult And Continuing Education And Teaching