Tracy Smith Email & Phone Number

Jacksonville, Florida, United States

Determine appropriate methods to analyze operations, relevant information, and data Price incoming securities based on the data received from the funds Documenting findings, preparing reports and making recommendationsUpdating and developing new processes and procedures to enhance operations Working with managers and the funds to implement changes to improve file transmissions

Jacksonville, Florida

• Identify, investigates and evaluates moderate to complex potential fraud complaints and/or filings from members or internal/external sources to determine value cases for appropriate action based on BCBSF internal guidelines, provider manuals, and state and federal regulations.• Reviews claims history, medical reviews, provider files, etc. and utilizes data analysis techniques to detect irregularities, billing trends, and financial relationships in BCBSF claims data to detect potential fraudulent or abusive billing practices or vulnerabilities in BCBSF.• Interview members and/or providers and/or providers staff to determine the validity of claims filed. • Acts as a mentor and provides education and training to team members.• Resolve Marketing Misrepresentation Grievance Cases from members. Resolving cases which come from the interaction between the Sales Agent and the Member during enrollment. • Serving as an Enrollment and Billing Service Advocate responding to inquires related to all segments including Medicare across multiple functions. Contact includes internal and external customers requiring resolution via outbound telephone, inbound telephone, electronically, and through written correspondence. Response includes follow up when appropriate. Resolve complex problems and inquiries related to:o Escalationso Membershipo Billing and Enrollmento CMSo Vendor Arrangements: Prime, CareCentrix and New Directions

Jacksonville, Florida Area

• Responsible for making credit card payments for customers• Manage travel plans for customers by notating their accounts • Answered 50 plus inbound/outbound calls in a high-volume call center environment while providing customer service support• Maintain credit card information with accuracy and confidentially• Input fraud and dispute cases

• Managed personal and business banking accounts• Paid business taxes for the company• Responded to customer complaints• Performed office/Human Resource duties• Managing annual ALS Charity Walk• Served as the point of contact for Duval Motor Company Golf Tournaments Fund Raising Events

Jacksonville, Florida, United States

Responsible for processing Withdrawal/Disbursements for the participants from their 401K, 457, 403B and Defined Contribution PlansUpdate/Change Contributions Initiate RolloversUpdate/Change Allocations Initiate Loans

Jacksonville, Florida

• Assisted with client transactions including checks, fund transfers, wire transfers, payments and stop payments within deadlines• Transferred funds from bank accounts, processed wire transfers and payments, reverse payments, and other transfers using EFP and internal database systems• Managed a book of business that consisted of 300 Private Banking clients• Review, create or modify account profiles in administration system• Review applicable forms to determine and create the applicable selling chain for new business submissions• On-boarded new client relationships by completing AML/KYC, EDD’S, Implementations, CDD’S and researching OFAC related issues• Performed QA testing of KYC files, documented findings, and discussed deficiencies with AML Compliance Management• Interact with clients for clarification on missing data and forms• Researched regulatory industry trends• Analyze and resolve producer, Broker Dealer and General Agent qualification deficiencies• Monitored documentation to determine risk levels• Respond timely to inquiry and status requests via email and phone

Jacksonville, Florida

Responsible for administering payments to clients based on the terms of their trust agreements and making payments to vendor's on behalf of the clients.

Jacksonville, Florida

• Set up lockbox profiles for clients for payment purposes• On-boarded new business relationships and clients• Set up ACH files for transactions • Maintained all day-to-day banking needs.