Tracy Tan Email and Phone Number

-12 months experience as Project Manager in insurance account, drive FTE savings, improve SLA performance, propose transaction pricing model etc.- Jul 2014 till now, leading a 120 FTEs insurance operation as service delivery lead; involved heavily in new system migration; contributed ideas to design and planning of the implementation of automation tools; drive process improvement projects (Lean & 6-Sigma)

- Managed a 24 FTEs team in GZ to provide the data processing outsourcing service to a global market research company- Participated in oversea assignments: 1) Knowledge transition and documentation in the outsourcing project in Sydney a leading human resource company; 2) 2 months acting center manager of the data processing center in Kuala Lumpur for a global market research company- Quality control and process improvement for a 35 FTEs project for a global logistics company- Designed and conducted the web-based Customer Satisfaction Survey for a human resource company (Australia and New Zealand)- Managed the research project for a US based company, provided intelligence on High-net-worth Americans to private banks; The project ramped up from 3FTEs to 11FTEs in 3 months

- Provide Financial Analysis on new initiatives (NPV, ROR, P&L structure, feasibility, risk & opportunity, growth model)- Study and recommend pricing strategy, competitor analysis, trade profitability analysis - Internal control assessment & improvement recommendation- MSA (Marketing Support Activities) budget planning & control, cascading investment choices, loss analysis & efficiency analysis