Tracy Todd Email and Phone Number

Currently responsible for co-ordinating the compilation and analysis from the Master Planning Schedule (MPS), involving cross-departmental communication, to compile the factory work load over a 90 day period.Attend Master Planning Schedule meetings while updating information into SAP, realigning agreed Sales Order information to meet customer requirements.Update and issue weekly departmental Key Performance Indicators (KPI’s), highlighting any areas of concern that require improvement.Compile and issue all necessary documentation for completed product in order for its despatch to customer, liaising with the Quality Engineers to ensure Certificate of Conformity (CofC) accurately represent shipped product.Manage documentation for product upgrades/repairs and returns ensuring records are accurately maintained and SAP system updated to reflect product movementSupport Stores activities including locating, transfer of stock, and updating SAP system with stock movement ensuring kit preparation supports planned production schedule and release to the shopfloor.Assisted with the implementation of SAP business system – ensuring clean transfer of data and workflow trials to ensure system was operational before go-live.Provided administration and IT support for BAE Supplier conference, preparing site presentation and additional literature for delegates.

Inbound/OutboundObtain customer information and handle customer inquiriesProvide customers with product and service information and responding to questions / identify and overcome objectionsProcess customer orders for Daily Mail Readers Offers, Boden Catalogue and Clinical TrialsContact potential new clients by phone and deliver prepared sales script to persuade potential customers to change current mortgage provider with an initial meeting with a Financial Adviser

Liaise with Engineering, Production and Programme Management to capture and collate costs for planned changes to contracts.Created a Modification Cost Database Management System from a paper-based procedure in order to optimise efficiencyDeveloped and delivered in-house training to support the roll out of new Modification Cost Database Management System.Member of the company newsletter editorial team, I was responsible for gathering stories and photos from employees and management into an 8-page document using Pagemaker 7.0. Articles ranged from personal employee profiles, product descriptions, business updates and charity events.

Provided a professional and highly responsive secretarial service to Operations Manager. Including extensive diary management, Control of stationery budgets, delegated administrative tasks in times of busy workload.Organise meetings and travel arrangements for senior operational staff.

Provide a high level of secretarial support to Purchasing Manager.Management and booking of all company travel itineraries (national and international) including hotels and car hire.

General clerical duties including typing, filing and answering the telephone.