Provide administrative support to the COO, National Service Manager, and Technical Service Department. Manage and maintain database for service reporting software (Vektr), including initial setup of new users and locations. Design and supply various daily, monthly and quarterly service reports to appropriate managers to help achieve quality assurance standards. Provide troubleshooting support to staff and customers for Vektr application. Provide supporting documentation to facilitate reconciliation of PO's and invoices. Record and distribute minutes from weekly meetings and follow-up on agenda items as needed

Supply sales and marketing support to Regional Sales Managers and related staff in the Great Lakes and West Regions. Create proposals, presentations and correspondence for all regional sales staff as required. Complete new customer and installation request forms for all new accounts. Maintain CRM database information for the Great Lakes and West regions. Update and provide Mutual Business Plans quarterly. Analyze and supply reports from SAGE accounting system to sales staff and customers. Update, print and assemble sales and marketing literature. Process purchase order requests for service technicians. Assist with scheduling and travel as needed. Provide assistance for training seminars and company-wide events.

Provide administrative support to the Managing Director and the Senior Management Team, as well as overall support for an office of 80 employees. Duties include calendar management, conference room management, travel arrangements, and reviewing legal contracts. Assist with various marketing needs including ad placement, trade show preparation, and email blasts to customers. Help manage details and registration for yearly conference held in Minneapolis. Organize employee-related events.

Primary support for agency President & CEO and secondary support for VP/Director of Business Development. Manage calendar, arrange travel, presentation design and production, and office organization. Maintain highest level of confidentiality with respect to sensitive and proprietary information. Organize and update library of agency case studies and employee biographies. Assist with agency prospecting activities.