Tracy Webber Email & Phone Number

Take incoming requests for assistance, triage issues, determine the level of assistance needed, then either resolve or escalate the issue to higher tiers or other departments. Core GE Centricity Practice Management knowledge. Experience with core Community Health Center enhancement functionality. Experience in Electronic Data Interchange setup and operation. Experience with modification of existing Crystal Reports documents. Knowledge of Visualutions products, including VisClaims, Visualutions plugins, VisDoc Document Management System, VisRX, and VisChart. Also experience with hardware, network and software installation and troubleshooting, server and desktop maintenance, backups, Active Directory and Exchange support.

Managed a five-provider medical facility. Supervised a staff of 12. Conducted staff meetings, prepared evaluations, provided training, maintained intranet site and published clinic newsletters. Coordinated visits from pharmaceutical representatives, ensured compliance with regulatory requirements and assisted physicians as required.

Managed a medical clinic, skin-care facility, and real-estate holding company. Supported four medical providers and supervised a staff of seven. Maintained financial records, prepared financial reports and assisted the CPA with tax returns. Developed web sites, created print advertisements and designed office forms. Coordinated research studies, processed credentialing paperwork, maintained computer systems, ensured regulatory compliance and negotiated managed care contracts. Corresponded with patients, specialists, research personnel and vendors. Provided training, conducted staff meetings, prepared evaluations and assisted the staff with patient scheduling, billing, insurance eligibility, referrals, hospital orders and satisfaction issues. Supported the doctor and other providers with additional tasks as needed.

Houston, Texas Area

Assisted computer users and maintained systems. Responsible for network design and support, computer installation and maintenance, security and virus prevention, printer and file sharing, backup/disaster recovery, software and hardware upgrades, system optimization, vendor relations and IT department purchasing. Supported 40 corporate users and 20 store systems. Trained and supervised three PC Support Specialists and offered on-site and off-site user training.

Houston, Texas Area

Supported desktop and laptop users in a retail environment, as a consultant to SuperStand Magazines. Installed computer systems, upgraded hardware and software, and provided network troubleshooting.

Houston, Texas Area

Coordinated systems for 14 stores in the Texas market. Scheduled store visits to optimize systems performance, install hardware and software, manage vendors and complete disaster recovery processes. Assisted the district office and trained computer users.

Certification, Medical Office Manager

Bachelor Of Science (Bs), Business Administration