Managed COO ‘s busy and ever-changing calendar partnering with business partners and internal teams across the organization.Oversaw and directed the Customer Care team; including training, policy procedural improvement and implementation and resolved escalated customer service issues. Accomplishments: Spearheaded many successful projects using multiple methods of project management (Waterfall, Agile, MoScow, etc.), utilizing various PM software tools to track and monitor projects through to completion (SmartSheet, DaPulse, Asana, ). As part of the PMO team, developed (inception/Plan/Execute ) the following projects. • Company Online Reservation System• Mobile App (iOS & Android)• Centralized Data Factory Project:Development of a one-source solution bringing disparate systems into a centralized data factory. • Business Report Reengineering Project: Develop, write and improve existing and create new business reports for growing company. Including gathering reporting requirements, data mapping, API creation, and report design. • Customer Service Department Project:Creation, development, and implementation of a customer service department to adequately support the company’s customer needs. Provided detailed research, recommendation and implementation of CRM software, created workflows. business processes and SOP documentation. • Facility Supply Procurement Project: Development and implementation of national standardized supply purchasing process to control cost, provide transparency, allow oversight and set up approver authorization process for purchases. Reduced and controlled facilities supply expenses 28% the first year, 13% year over year• Company National Uniform Program Project: Saved company $44k year over year implementing national uniform distribution and inventory process w/shrink control protocols.• National Bottled Water Distribution Program: spearheaded project resulting in cost savings 20% year over year .

Served as Client liaison for home builders and production/manufacturing companies. Maintained company schedule and installation w/contractor's and home builders schedule.Managed the flow of orders from Opened, processed, and tracked to completion. Responsible for QA processes and not being shy saying "no" to builders when necessary to maintain company standards and manufacturing processes. Managed general office administrative duties including but not limited to scheduling, running daily reports, copying, faxing, filing, etc.

Managed daily operations of front end staff ensuring that the physicians stayed on schedule while retaining top-notch quality patient care. Responsible for staffing, and training medical receptionists in all aspects of maintaining the proper flow of practice. Duties included daily reporting, patient scheduling, coordinating doctor's schedules. instructing prescribed patient care to clients and maintaining proper non-pharmacy supply inventory.