Tracy Dobbs Email and Phone Number

• Supporting and improving leading finance SaaS applications, including Coupa and NetSuite ERP. • Working with business partners to turn short and long term business needs into high quality, scalable, secure systems to enable critical initiatives.

• Tier 2 support for Coupa Procurement and Invoicing modules, working with teammates globally. Included issue verification, research, managing any required escalation to internal Technical or Coupa Support, identifying and testing resolution, and communication to issue reporter.• Global Test Lead for Coupa Release Regression Testing. Included creating project plan and all testing communications, working with local test leads and testers, reviewing and resolving issues found, reporting test results and providing go no go decision to internal Technical team.

• Coupa SME for the Americas. Included issue resolution, regression testing, training and guidance on Coupa application and internal procurement process and purchasing policies, and reporting support.• Reviewed all purchase requests for accuracy and compliance to purchasing policies • Local procurement card and Travel and Expense Card administrator. • Maintained inventory database, reconciled asset and prepaid expense accounts, and was backup to AP clerk.

• Local procurement card and Coupa SME. Manage and solve Coupa trouble tickets submitted by end users, including interfacing with Coupa technical support. • Review purchase requests for accuracy and completeness and provide reporting support.• Provide training and guidance to employees on the proper method to create purchase requests and the procurement process and policies.

• System Administrator and SME for Coupa application. • Managed a successful re implementation of Coupa Procurement, Invoicing and Expense modules, which included a roll out to IS and Accounting end users. • Responsible for the purchase of information service (IS) products and services based on bank and IS purchasing policies and legal policy contract guidelines; including RFQ process, financial analysis of TCO, presentation of findings, processing order documents (contracts and PO’s) and coordinating delivery.

• Supported IT infrastructure technical planning and capital group ensuring procurement phase followed procurement policies• Trained, mentored, and assisted IT business partners on how to create and enter purchase requests; collected and interpreted information from suppliers and project team members; entered requests into system using purchasing software.

• Negotiated for and managed vendor contracts for IT hardware, software (licensed and SaaS), professional, consulting and telecom services and maintained that information in the SAP Procurement application.• Updated departmental processes and summarized documents in compliance to purchasing requirements.