Tracy Akanni, Pmp, Mspm Email & Phone Number

Galloway, OH, US

United States

Columbus, Ohio Area

In my current position at OCLC, I am responsible for developing and maintaining a solid quality program for the Customer Support Department, along with implementing a training program for new employees as well as recurrent and development training for current employees.

I started as a sales supervisor before moving to the quality department. My current position is responsible for ensuring flawless service excellence across the enterprise. My team monitors and reports trends in order to drive the quality performance of our call center employees. I work closely with our clients to ensure that our quality guidelines mirror.

I worked as a Service Manager for this member's only club for purchasing custom home furnishings. Current name of this company is Direct Buy. My responsibilities included training and managing 6-8 customer service representatives, ensuring excellent service and accuracy of orders. We were knowledgeable of over 500 manufacturers and their styles of products.

As Director of this learning center, I was responsible for conducting center tours and enrolling new families to ensure we maintained full capacity. I also handled parent communication and all tuition collections. Additionally, my position was responsible for administering all employee training and delivering performance evaluations. I worked closely with.

Masters Degree, Project Management, 4.0

Earned Graduate Certificate in Applied Project Management in 2011. Earned Graduate Certificate in Advanced Project Management in Spring.

Ba, Psychology

Activities and Societies: Sigma Sigma SigmaMinor in Marketing