Tracy Allen Email & Phone Number

Hartlepool, Hartlepool, United Kingdom

In my current role as an employment advisor I am responsible for managing a case load of 50 unemployed clients arranging telephone and face to face appointment and running employability session with groups of customers. I conduct weekly appointments to gain employer engagement & sales to provide jobs starts by matching their skills to the role. Time management is crucial in this role as the clients information has to be up to date after every interaction and ad-hoc entry’s completed with SMART action plans.

South Shields

In my current role as an Employment advisor I am responsible for managing a case load of over 200 unemployed clients arranging telephone and face to face appointment and running employability session with groups of customers. I conduct weekly appointments to gain employer engagement & sales to provide jobs starts by matching their skills to the role. Time management is crucial in this role as the clients information has to be up to date after every 2 week interaction and ad-hoc entry’s completed with SMART action plans.

2Touch/AcxiomMy current role as Senior Recruitment Officer involves managing the implementation of scheduled recruitment projects. Ensuring effective and efficient delivery in line with Client SLA, KPI's and business requirements. Ensure the liaison between internal customers in the business and recruitment outsourcers, Jobcentres/recruitment agencies to meet target numbers with consistent quality and value for money. In addition I utilise and manage the recruitment team resources & tools to maximum effectiveness. Working closely with the Operational Contact Centre team to understand key competencies of staffSourcing of best possible candidates to satisfy Client recruitment needsLead daily "meet and greet" recruitment meetings for new candidate selectionManagement of recruitment team Management of third party Agency relationshipsConduct telephone interviewsConduct competency based interviewsManage the recruitment of associates in conjunction with employment agenciesRecommend and implement appropriate selection techniques and proceduresApply problem solving skills to analyse and interpret resourcing dataWorking in partnership with HR and the business to meet recruitment and resourcing plans and projectsStrong understanding of sales & customer service environments.

I have been employed by 2Touch for over 18 years and have had a number of different positions within the outsourcing centre. I am responsible for sourcing a large volume contact centre associates for all temporary and permanent recruitment positions from advisor level up to senior director level. With over 5 years experience and knowledge in outsourcing recruitment and recruitment processes.

2Touch/AcxiomI was responsible for the smooth running of the administration team. Handling customer complaints, initiation tasks, data capture and fulfilment roles within the department. I supervised a team of 7 advisors who dealt with consumer queries for blue chip companies. This involved lots of contact with the client and management teams via written and verbal communication. I was also responsible for setting up spreadsheets, providing training where necessary and conducting 1 to 1 meetings. Delegating work loads for a team of advisorsOverseeing daily dutiesCollating information with regards to targets, spreadsheets etcConducting 1 to 1 meetings with teamLiaising with Client/management team 1992 - 20062Touch/AcxiomVarious roles including: Returns Department, Call Centre Advisor

Maths, English, Art, Biology, Geography, Music, German, French

Shiney Row Comprehensive School Subjects Studied

Education record