Tracy Borden Email & Phone Number

Warren, Michigan, United States

Romeo, Michigan, United States

Ann Arbor, Mi

Monitor server health, server up / down, client application activity and network connections utilizing a number of monitoring tools.

 Prepare detailed proposals for client testing programs. Communicate with clients in a timely manner regarding program updates and issues. Communicate internally with individuals and departments the client’s needs and expectations. Research market segments for new business potential. Maintain the company’s Maximizer C.R.M. database with all client correspondence and potential leads and opportunities. Investigate client testing/validation programs for accuracy and efficiency. Use Microsoft Office products extensively in day to day operations.

 Obtained and managed over $4 million in business from key strategic customers annually. Obtained exclusive testing contracts with key strategic customers. Researched market segments for new business potential. Qualify and call on potential customers for testing business. Manage test programs as necessary for key strategic customers.

 Increased sales to targeted top 10 customers from $1.5 million to $2.5 million. Managed 4 customer service representatives responsible for inside sales and project management. Managed test programs as necessary for key strategic customers.

 Evaluated automotive industry and customer specifications for feasibility and cost. Prepared customer quotations for laboratory test projects. Worked with engineers to create specialized test procedures. Prepared detailed procedures and instructions for non-spec related tests and projects. Prepared detailed test reports for clients.

 Responsible for running and maintaining a 300-ton Ube Injection Molding Machine. Molded and tested all new resin materials for Toyota’s North American market. Constructed test fixtures as necessary and tested components such as Instrument Panels, Door Trim Panels, Consoles, etc. Prepared test reports, equipment manuals, schedules and procedures.

 Maintained the process of many different injection molded parts including Encapsulated Glass Molding. Tool change and tool start up in Toshiba, Natco, Lombard, Farrell, Van Dorn and Cincinnati equipment from 60 to 1,200-ton capacity.

 Supervised personnel for an eight machine molding plant. Maintained Injection Molding machines and their auxiliary equipment.