Tracy Call Email & Phone Number

United States

• Responsible for strategy, approval, and presentation of demo applications shown on Apple devices in retail stores throughout the world.
• Collected, tested and organized application submissions to ensure quality, performance, legal viability and customer appropriateness.
• Curated editorial feedback and technical observations and provided to Developers, Product Marketing, and App Store editorial teams to improve future demo application submissions.

San Jose, CA

• Hired, trained, managed and motivated team of manual reviewers (remote and in-office) to edit, create and curate entertainment data sets, processing up to 100,000 new records per day for ML training data.
• Scaled content operations from business-to-customer to enterprise customer reducing our service level agreement (SLA) with customers from 48 to 12 hours and partnered with engineering to develop tools leading to a 95%.

San Mateo, CA

• Product Owner of Fan TV Data Team, responsible for all customer-facing entertainment metadata (title, cover photo, description, ratings/reviews, etc) obtained through crowdsourced and third-party relationships.
• Provided high-volume customer support directly to users of the Fan TV application, managed inquiries and bugs through Zendesk portal.
• Collaborated with Product team for strategies to improve customer experience through application and website UI enhancements and features.

Monterey, CA

• General Manager
• Oversaw all departments of a luxury 93 room hotel including guest relations, reservations, and hotel operations.
• Led $10+M renovation of hotel converting a 2-star Inn to 4-star luxury hotel. Responsible for developing all new procedures, retraining or rehiring staff, and resetting a culture of service expected from a high-end.
• Instituted new customer feedback channels (email and in-person surveys) leading to increased customer satisfaction and retention.
• Achieved consistent placement in top 5% of Monterey Bay area hotels on Tripadvisor.com.

Monterey, CA

• Provided high-volume telephone and email customer service support to direct customers and larger accounts.
• Created and edited copy for discountschoolsupply.com and smarterkids.com
• Developed and implemented online, print and direct mail advertising and marketing campaigns