Tracy Chen Email & Phone Number

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, My

Atlanta, Ga

Kuala Lumpur, Malaysia

Spearhead the account management department, overseeing a business unit with the team of 22 account managers and 4 senior sales managers ensuring the successful execution of upsell discretionary products and client retention strategies.Develop and implement strategic account plans to expand business with existing clients, resulting in an average of 30% increase in revenue over the year.Collaborate cross-functionally with sales, marketing, BI data, finance and product development teams to align customer needs with company offerings and drive product improvements.Conduct regular performance reviews, provide coaching, and facilitate professional development to enhance the skills and capabilities of the account management team.

• To make outbound sales calls to prospects and customers • To assist sales representative in providing excellent service to customers • Responsible for building the business and customer relationships through execution of an effective telephone posse

Source and identify potential customers for achieving sales targets Continually source, develop and manage portfolio of clientsAchievements:Achieve 98% of the total sales target of a year.6 months top performers through out a year.Got promoted to senior client servicing executive to handle retention accounts.

Answer and handle customer inquiries and grievances To manage enquiries and resolve customer complaints over the phone. Managing and handling customer inquiries, complaints & resolve within a specified time frame

• To execute outbound calls to potential customers (database is given).• To provide solutions to customers needs.

• Hands on experience in handling quotations, price checking, invoicing, PO's and etc.• Participate in every month stock take