Tracy Gorman Email & Phone Number

Wilmington, Delaware

- Responding to operational complexity and customer complaints, reworked main Interactive Voice- Response call tree to materially reduce steps between a caller and a service representative and reduce overall call handle time by 50% during customer care rotation- Met all throughput and quality standards working potential fraud accounts referred to Financial Crimes Business Intelligence Unit- Completed rotations in the Customer Call Center, Business Continuity, Data Management, Leasing, Anti-Money Laundering, and Loans

New York, New York

- Managed order fulfillment of lighting equipment for clients ranging from small local theaters to large reputable theaters in the ordinary course and in emergency situations resulting in a consistent and rapidly growing clientele - Resolved daily, urgent and often unscheduled maintenance and repair issues for production lighting and other equipment - Ensured proper organization and inventory management to promote efficiency of company and ensure 100% satisfaction with every delivery

Philadelphia, Pa

- Reduced time required for production set up and breakdown by 75% by process streamlining and redefining roles and responsibilities of entire stage crew. Documented procedures and provided training to sustain high quality results. - Supervised stagehands in in set-up and tear-down of productions to meet notable clients’ requests for stage construction and configuration resulting in a loyalty of entertainers to perform at the venue.- Delegated specific tasks and responsibilities to stagehands to ensure successful management and execution of multiple projects - Ensure that all operations involved in production are executed including, but not limited to, microphone cues, performer entrances, and timing of lights and audio- Remained calm and composed under pressure to troubleshoot any issues that arose and make critical decisions in fast-paced production environments

Allentown, Pennsylvania Area

- Data Management of Maintain engineering projects past, present and future including use of archives for research supporting awarding of first Repair Tax Credit project funding for Aqua America- Survey in preparation for future engineering water main replacement projects in which my intricate note taking system was leveraged especially in larger projects as it reduced overall time to survey bringing projects on line faster- Communicate with CAD drafters to ensure engineer project plans are as surveyed and meet all requirements