Tracy Mcclain Email & Phone Number

United States

Lawrenceville, Georgia, United States

• Powershell Developer - Create various automation scripts to enhance and streamline processes to eliminate human error.
• Maintain organization wide Meraki network, setting up all firewall and switch configurations through the enterprise.
• Okta and DUO administration, configuration for MFA, SSO and provisioning for various applications and portals.
• Monitor all network and server devices, utilizing PRTG for continuous monitoring and alerting.
• Mobile device management using Mobile Iron for BYOD MAM configuration.
• Work with telecommunications team, migrating all phones systems to preferred providers and isolating phone networks on separate VLAN.

Duluth, Georgia, United States

• Built and maintain Citrix ADC load balancers across two data centers, utilizing Global Server Load Balancing for redundancy and high availability.
• Manage O365, to include Exchange and Sharepoint administration.
• Installed, configured and maintain ManageEngine's ADSelfService Plus, ADManager Plus and Password Manager Pro.
• Implemented two factor authentication using DUO for RADIUS and SAML, supporting over 10,000 users across numerous applications.
• Administer Azure and AWS subscriptions for the company.
• Manage virtual machines using vSphere and Nutanix, supporting over 500 servers.

Norcross, GA

Provide technology support for clients based around the Atlanta Metro area.

Canton, GA

• Provide infrastructural support and network administration throughout the company’s North American campus, as well as remote facilities in Romania.
• Report network operational status by gathering, prioritizing information; managing projects.
• Research and development with Microsoft’s Office 365, playing a major role in the implementation and rollout for the company.
• Worked with various vendors in securing a solution to provide system performance and security to replace outdated hardware.
• Served as the Director of IT’s right hand, making key decisions on company’s direction moving forward at all levels of support.
• Analyzed network infrastructure and tightened up security for the company by applying policies and procedures throughout the network.

Alpharetta, Georgia

• Provide infrastructural support and network administration throughout the company’s North American campus, as well as remote facilities in Europe.
• Manage and maintain various active directory domains for the company.
• Establish networking environment by designing system configurations; directing system installations; defining, documenting, and enforcing system standards.
• Maximize network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
• Secure network system by establishing and enforcing policies; defining and monitoring access.
• Report network operational status by gathering, prioritizing information; managing projects.

Plainfield, IN

• Provide infrastructural support and network administration.
• Manage and maintain various active directory domains for the company.
• Setup, configure and maintain Cisco switches, routers, firewalls, ASA’s & ASR’s.
• Support customer base by assisting with remote hands in our colocation datacenter.
• Responsible for all equipment installs, to include assessing power requirements, ordering and installing required power to equipment, as well as ordering appropriate racks and accessories.
• Work with customers during Disaster Recovery tests to setup proper data accessibility via IPSEC or SSL VPN connections.

I operated, maintained and repaired a Ryobi 3404E-DI press with PDS-E. In the beginning, I managed the accounts I brought over from my previous business and used online marketing tools to advertise to customers. I converted my previous company's website into a Jackson Press representation using HTML editors and online tools including editing perl, java.

Starting out with zero accounts, I created a dealer kit and drove to each and every print shop I could find in the central Indiana area and eventually built up sales, bringing in over $640k in sales in 2006. Sales dropped off each year thereafter, due to the failing economy until we could no longer sustain the business and closed in Oct. '09. We provided.

Indianapolis, Indiana Area

As an independent consultant, I handled daily trouble tickets and provided solutions for companies looking for IT advancements. Support ranged from desktop troubleshooting to network design, layout and installation. Assess security risks and recommend solutions for securing customer’s network for various compliance regulations. I supported the full range.

Indianapolis

Worked as a full time consultant where I would be sent out to clients in need of system implementations and support. Some assignments only took a few hours, while others were extended for several months. Areas of support were server and network oriented.A few clients I have worked with are as follows:- Citizen’s Gas: Performed administrative duties for all.

Design, purchase and implement network server strategies to support multi-location call center business with over 400 end users. Duties also involved managing a help desk and support team of 5 desktop technicians as well as providing tier level 3 support.