Tracy Wheeler Email & Phone Number

Amethyst Licensing & Growth helps telehealth companies and providers scale smarter. We specialize in medical licensing, credentialing, and staffing strategy, so you can focus on delivering care while we handle the operational complexities

San Diego, California, United States

Responsible for managing the strategic operations and vision for the medical provider licensing team. Develops, implements, and optimizes strategic infrastructure for medical licensing compliance, ensuring alignment with business objectives and regulatory standards.Strategic Management:• Developed and managed licensing strategies, mechanisms, & resources to resolve licensing dilemmas• Collaborated with medical team leadership to drive organizational success by supporting medical provider staffing & scoping strategies• Managed budgeting and forecasting and identified cost improvement changes and savings plans to align with company objectives & increase company savings• Demonstrated excellent problem-solving skills & prioritizing multiple high-priority projects at onceOperational Efficiency:• Implemented and developed efficient SOPs for medical provider licensure across U.S. jurisdictions • Streamlined credentialing processes by implementing and developing efficient tracking systems to record all licensing applications, renewals, & changes• Reduced processing times for licensing applications by optimizing workflow efficiency & staff allocationRegulatory Compliance & Quality Assurance:• Ensured continued adherence to all state regulatory practice standards and licensing regulations• Established and implemented quality assurance protocols• Collaborated with legal counsel and cross-functional teams to ensure continued adherence to all regulatory compliance• Maintained up-to-date knowledge of industry regulations, ensuring ongoing adherence to best practices in provider credentialingTeam Leadership:• Oversaw and delegated tasks to all medical licensing leadership team• Managed recruitment, hiring, compensation, and performance of the licensing team• Empowered team members to develop problem-solving skills aligned with regulatory requirements to ensure team thrives under pressure

Greater San Diego Area

Encinitas

• Resolved customer complaints and insurance billing disputes, ensuring high customer satisfaction.• Conducted research to implement changes for compliance with updated health regulations, including CMS.•Implemented electronic reporting procedures and trained staff on EMR software, improving office efficiency.• Enhanced communication and teamwork through regular meetings and professional correspondence with stakeholders.

Carlsbad, Ca

• Ensured compliance with federal, state, and local laws, including HIPAA and OSHA, and managed renewals of business licenses and permits.• Generated and analyzed monthly and yearly reports to project revenue, balanced client and vendor expenses using Excel.• Negotiated insurance contracts, drafted appeals for billing issues, and managed POS operations and inventory.• Managed patient flow, fostered customer relationships, and enhanced retention through engaging interactions.• Developed an employee handbook, office manual, and consent forms in compliance with HIPAA regulations. Created a social media presence and marketing campaigns, trained staff on software, and resolved IT issues effectively.

• Developed and led a legislative campaign to influence policy changes for military veterans and assistance dogs.• Assisted in organizing community events and fundraising efforts, promoting awareness of the organization's objectives.• Conducted research and analysis to support the organization's mission, creating informative presentations for volunteers and prospective sponsors.

Honolulu, Hi

• Served as the primary communication liaison for patients, managing check-ins and scheduling future treatments.• Improved office efficiency by implementing an electronic client database, streamlining administrative procedures.• Accurately filed insurance claims and monitored their progress to ensure timely reimbursements.

Honolulu, Hi

• Responsible for all patient appointment scheduling and calendars• Verified patient insurance benefits and calculated estimated costs for procedures; and able to accurately file insurance claims• Able to take digital x-rays and understand how to recognize dental conditions

Bachelor’S Degree, Kinesiology, Health Sciences

Registered Nursing/Registered Nurse