Tracy F.

Tracy F. Email and Phone Number

Customer Success Manager @ Zywave | Driving Customer Success @ Zywave
milwaukee, wisconsin, united states
Tracy F.'s Location
Laurel, Maryland, United States, United States
Tracy F.'s Contact Details

Tracy F. personal email

n/a
About Tracy F.

As a Customer Success Manager at Zywave, a leading provider of software solutions for the insurance industry, I leverage my CCSM Level 1 certification and over seven years of experience in SaaS to deliver exceptional value and service to our clients. My core competencies include conducting business reviews, developing new business opportunities, managing customer relationships, and increasing customer retention and satisfaction. I also have a strong background in sales operations and management, and a bachelor's degree in psychology, which helps me understand and anticipate the needs and challenges of our clients. My mission is to empower our clients to achieve their goals and grow their businesses with Zywave's innovative and tailored solutions.

Tracy F.'s Current Company Details
Zywave

Zywave

View
Customer Success Manager @ Zywave | Driving Customer Success
milwaukee, wisconsin, united states
Website:
zywave.com
Employees:
451
Tracy F. Work Experience Details
  • Zywave
    Customer Success Manager
    Zywave Sep 2021 - Present
  • Tpx Communications
    Client Success Manager
    Tpx Communications Apr 2021 - Sep 2021
  • Centurylink
    Client Support Manager Ii
    Centurylink Jul 2015 - Apr 2021
    Managing an established account deck totaling more than 2.5 million dollars in monthly revenue. assist customers with Account Maintenance, billing issues, account restructure. One point of contact for all account needs. resolve all issues and proactively monitor accounts as well as hold weekly updates for assigned Points of contacts to update on any pending orders or issues., upselling when feasible.
  • Sprint
    Inside Sales Coordinator/Onboarding Rep
    Sprint Jul 2009 - Dec 2014
    Processed orders for assigned Sales Teams while also Onboarding Newly Hired Sales Reps. Set up travel arrangements, ordered badges,computers assigned office locations and set up system access for all new hires in the Mid West Region
  • Sprint
    Project Manager
    Sprint May 2002 - Jul 2009
    Columbia,Md
  • Sprint
    Customer Retention Manager
    Sprint May 1997 - May 2002
    Greater Atlanta Area
    Managing an established account deck totaling more than 2.5 million dollars in monthly revenue. assist customers with Account Maintenance, billing issues, account restructure. One point of contact for all account needs. resolve all issues and proactively monitor accounts as well as hold weekly updates for assigned Points of contacts to update on any pending orders or issues., upselling when feasible.

Tracy F. Skills

Telecommunications Salesforce.com Direct Sales Account Management Solution Selling Mobile Devices Wireless Management Managed Services Sales Project Management Program Management Vendor Management Sales Process Unified Communications Team Leadership Business Development Customer Service Voip Sales Management Sales Operations Customer Retention Strategic Partnerships Crm Cloud Computing New Business Development Product Management Cross Functional Team Leadership Leadership Contract Negotiation Cellular Communications Wireless Technologies Voice Over Ip Customer Relationship Management Microsoft Office Team Building Product Marketing B2b

Tracy F. Education Details

Frequently Asked Questions about Tracy F.

What company does Tracy F. work for?

Tracy F. works for Zywave

What is Tracy F.'s role at the current company?

Tracy F.'s current role is Customer Success Manager @ Zywave | Driving Customer Success.

What is Tracy F.'s email address?

Tracy F.'s email address is tr****@****ink.com

What schools did Tracy F. attend?

Tracy F. attended Bowie State University, Bowie State University.

What are some of Tracy F.'s interests?

Tracy F. has interest in Children.

What skills is Tracy F. known for?

Tracy F. has skills like Telecommunications, Salesforce.com, Direct Sales, Account Management, Solution Selling, Mobile Devices, Wireless, Management, Managed Services, Sales, Project Management, Program Management.

Who are Tracy F.'s colleagues?

Tracy F.'s colleagues are Edward Quinn, Ashley Ziegler, Chester Canonigo, Stephen Andrasko, Denise Leahy, Dominic Jay Simon, Cindy Ridky.

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