Tracy Kessler Email and Phone Number

As a Dealer Relationship Manager I am responsible for prospecting, developing and maintaining dealer relationships and expanding the dealer market base in new and/or existing territories to include franchise and qualifying independent dealerships.Responsible for volume, producing dealers, dealer efficiencies and continued growth for assigned marketing area.Prospect, develop and maintain strong dealer relationships through field and phone marketing. Analyze prospective dealerships to identify if a successful relationship is possible using information obtained during dealer assessment.Develop daily schedules to ensure all preferred dealers are marketed weekly and non–preferred dealers are visited as necessary. Complete Daily Visits and Funding (DFV) as required. Identify non-producing dealers and prioritize them when completing daily marketing schedule.Review and analyze weekly reports to maintain satisfactory yield and application efficiencies in each reporting market. Weekly action plans may be required if improvement is needed. Make final decision regarding dealer terminations with manager.Education of all dealers on an ongoing basis regarding company underwriting guidelines, policies and procedures, while building relationships with all key dealer personnel.Follow up on all approvals immediately with dealers and communicate with the Sales Finance Rep. to negotiate and close the sale. Continue follow up with the dealer(s) until final status is determined.Follow up with dealers on all confirmed contracts on an on-going basis.Assist loan processing daily to expedite contracts in house by collecting stips, documents required and any other actions as needed.Adhere to all C&F policies and procedures as well as complying with all regulations and applicable laws.

Responsible for volume, producing dealers, dealer efficiencies and continued growth for assigned marketing area.Prospect, develop and maintain strong dealer relationships through field and phone marketing. Analyze prospective dealerships to identify if a successful relationship is possible using information obtained during dealer assessment.Develop daily schedules to ensure all preferred dealers are marketed weekly and non–preferred dealers are visited as necessary. Complete Daily Visits and Funding (DFV) as required. Identify non-producing dealers and prioritize them when completing daily marketing schedule.Complete all daily, weekly and monthly reports as required.Review and analyze weekly reports to maintain satisfactory yield and application efficiencies in each reporting market. Weekly action plans may be required if improvement is needed. Make final decision regarding dealer terminations with manager.Education of all dealers on an ongoing basis regarding company underwriting guidelines, policies and procedures, while building relationships with all key dealer personnel.Follow up on all approvals immediately with dealers and communicate with the Sales Finance Rep. to negotiate and close the sale. Continue follow up with the dealer(s) until final status is determined.Follow up with dealers on all confirmed contracts on an on-going basis.Assist loan processing daily to expedite contracts in house by collecting stips, documents required and any other actions as needed.Remain informed on all industry related trends and each assigned market’s competitive environment. Relay information to management as it relates to specific marker assigned.Generate and implement ideas for marketing, sales and/or promotions to assist in dealer production.Assist as needed with lien perfection, collections, and/or field calls may be required.Adhere to all policies and procedures as well as complying with all regulations and applicable laws.

Provide personalized customer service of the highest level by use of interpersonal skills, establishing rapport, and presenting a positive, friendly attitude. Ability to quickly recognize signals of a disgruntled dealer; diffuse situation and recover dealer loyalty. Using multiple forms of digital capabilities (phone, web, e-mail, web chat) problem-solve dealers’ needs through effective communication while delivering superior customer service. Accurately and thoroughly update systems with status details and other information relating to dealer concern or need. Meet or exceed all assigned operational, dealer-experience metrics, and objectives on a consistent basis. Ability to adapt and meet the changing demands of the home based work environment to include flexible hours and overtime as appropriate or miscellaneous duties as assigned.

Educate and assist Credit Union members and potential members in understanding and utilizing product offerings and services to guarantee satisfaction and retention. Service members with teller transactions, new accounts, loans and account research within operational and service level guidelines while achieving sales expectations. Approve and process various types of loans, deposits, Certificates of Deposit, and IRA’s. Responsible for generating business and deepening relationships by selling products and services to potential and existing customers.Some of my additional responsibilities include directly managing the teller line, conducting PPR evaluations, balancing the ATM, vault teller, training, Notary Republic and managing the branch when the Branch Manager is out.

Educate and assist Credit Union members and potential members in understanding and utilizing product offerings and services to guarantee satisfaction and retention. Service members with teller transactions, new accounts, loans and account research within operational and service level guidelines while achieving sales expectations. Approve and process various types of loans, deposits, Certificates of Deposit, and IRA’s. Responsible for generating business and deepening relationships by selling products and services to potential and existing customers. Top 5 percent in cross sells of credit union products.

Reviewed and processed various types of loans, to include: consumer, commercial, agricultural and mortgage. Oversaw the daily functions of my branch to include: selling of various bank products, vault teller, training, leading and coaching my team. Compiled financial data in a timely manner to support established schedules and deadlines.Oversaw multiple employees including their work schedules, hiring and separation of employees, evaluation, and compliance with audit and regulation requirements.