Tracy Foy Email & Phone Number

Atlanta, Georgia, United States

Implemented process improvements that reduced manual checks by 70% (from 30 to 10 per pay period) within two months, boosting efficiency and cost savings.Streamlined onboarding procedures to guarantee timely pay for new hires. Late payments reduced from 30% to a negligible 3%, ensuring employee satisfaction and compliance.Developed a tactical approach to.

United States

Played a key role in migrating to a more advanced ADP system (Workforce Now), contributing to a smooth transition and ongoing system optimization.Designed a bonus payment template, reducing processing time by 75% ( From 2 hours to just 20 minutes per quarter). This automation significantly boosted staff productivity and ensured accuracy.Reconciled payroll.

United States

Devised a game-changing template that slashed commission/bonus processing time by 83% (from 3 hours to 30 minutes) and boosted accuracy from 40% to an impressive 99%. This innovation drove remarkable productivity gains and minimized errors, safeguarding financial integrity.Developed meticulous Standard Operating Procedures (SOPs) for payroll, manual.

United States

United States

Atlanta, Georgia, United States

Transformed the lowest-performing store in a 20-store district into a top 5 contender, showcasing exceptional leadership, strategic planning, and operational excellence.Elevated the store to achieve one of the highest customer service ratings within the district, demonstrating a passionate commitment to exceptional client experiences.Successfully vetted.

Implemented new scripting that skyrocketed quality monitoring scores from 85% to a consistent 98%, exceeding goals and elevating customer service standards.Spearheaded training sessions that boosted first call resolution from 80% to 89%, significantly improving efficiency and customer satisfaction.Led cost-reduction initiatives by directing, managing, and.

Enhanced application knowledge and technical expertise to effectively supervise and train the 2nd Level Signature Support and 3rd Level Advance Support teams, fostering a culture of continuous learning and skill development. Championed the use of spreadsheets to track data and implement departmental staff development initiatives.Financial data mastermind.

United States

Pioneered internal service level agreements (SLAs) for customer care, establishing clear expectations and accountability for timely and consistent service delivery. This initiative optimized communication, streamline operations, and boosted customer satisfaction.Provided unwavering support to customer care analysts, readily answering questions and.