Tracy Lloyd Email & Phone Number

Windsor Mill, Md

• Conduct Quality Assurance (QA) reviews of SDLC materials to ensure the delivery of high-quality projects, documents and other deliverables to our major U.S. government client, Centers for Medicare and Medicaid Services within the Department of Health and Human Services.• Coordination of Volume Regression Testing (VRT) efforts and metrics reporting for the Enrollment Database (EDB). This effort includes gathering testing requirements, performing test execution and distributing test results in a comprehensive test summary report to the Lead Testing VRT Contractor.• Participation in Integration Testing efforts in conjunction with other government contractor software testing partners for seamless cross-functional implementation of projects.• Participation in weekly test status meetings for all Medicare Advantage Prescription Drug (MAPD) testing partners.• Participation in weekly meetings with the client and bi-weekly meetings with other system interfacing partners to ensure efficient communication of project statuses and software release coordination.• Conduct QA reviews of completed projects to ensure maintenance of high standards for CMMI compliance.• Complete detailed review and maintenance of System Documentation: User Guides, Technical Guides, Training Materials, etc.

Client projects include the following:so Curly so Kinky so Straight Salon• Developing updates to the salon website www.socurlysokinkysostraight.com. • Create and distribute e-mail marketing and promotional campaigns.• Provide technical support to the salon and its wireless network.• Track defects and suggest solutions to the developer of the online appointment booking system.Crimson Heights Ministries• Designed, created and currently maintain the website www.thecrimsonexperience.com, promoting the work of published author, Dr. Heather E. Burton, Ph.D.• Administrator of “The Crimson Experience” Facebook fan page.Greater Cleveland Alumnae Chapter of Delta Sigma Theta Sorority, Inc.• Maintain updates to the chapter website www.dstcleveland.org.• Provide technical support to the 500-member organization during business meetings and public seminars as well as to individual chapter members.• Contributed to the creation of the monthly electronic newsletter and its distribution.Cleveland Heights High School Class of 1989 Reunion• Designed, created and maintained the website www.reunion89.com to inform classmates of 20th Year Reunion activities. The site included a form to contact the committee via email, links to PayPal shopping cart for event payments and a link to the Facebook group page.• Set up an email account, sent informational email blasts to the class, activated and reported metrics from the PayPal account as well as created and maintained group pages for social sites like Facebook and Ning.Mahogany Faces Women Network, Inc.• Consulted on the design and creation of the organization’s website including establishing the website’s hosting account and executing site file transfers.

Cleveland/Akron, Ohio Area

IT Quality Assurance Testing Lead for a major client in the Real Estate Development Industry.• Gather and document testing requirements, create detailed test plans, test cases and test scripts based upon documented requirements.• Test phase coordination and communication of testing requirements to UAT business testing resources for all assigned projects including a major SAP upgrade.• Conduct manual testing of purchased vendor software as well as assist business users in conducting testing of third party software.• Documentation of defects uncovered during all testing phases and persistent follow-up on those defects until closure.

Solon, Oh

• Conduct testing of client proprietary mainframe and web services applications using a variety of methods as appropriate for each project in a combination Agile/Waterfall SDLC environment.• Create test cases and scripts based on project and production issue solution specifications.• Coordination and communication of vendor testing guidelines and schedules.• Documentation of bugs discovered during all testing phases. Follow up with the development team for resolution.• Documentation of current system and team processes due to project changes and/or for training purposes.

Highland Heights, Oh

Quality Assurance Analyst/Tester• Conducted manual testing of client e-Commerce website using test scripts. Interrogated back-end mainframe systems for XML results verification.• Created test cases based on feedback from the development team to ensure coverage of all likely scenarios and accuracy of future testing efforts. • Documented issues and defects during regression and UAT phases for referral to the web development team.

• Wrote Technical Requirements for and tested XML code developed by Offshore resources located in India for Project Lighstpeed Simulator as a member of the Lightspeed Testing Oversight (LSTO) team. • Facilitated the tracking and resolution of all Lightspeed defects to ensure test phase deadlines were met. • Coordinated the Unit to Integration Test Quality Inspections Certification Process in which Lightspeed development teams certified their code and unit test results for acceptance into the Integration Test phase. • Gathered, tracked and reported important Project Lightspeed testing metrics on semi-daily conference calls with General Managers and Vice Presidents of Lightspeed impacted system applications. • Conducted semi-daily testing status conference calls with multiple Lightspeed development teams in conjunction with other Defect Managers for the Lightspeed Production Support Environment Test phase.• Added value to the metrics collection process by suggesting several improvements to the tools we used to gather and report metrics from 80+ system applications per project release, which were implemented by the team, saving time and effort.

• Promoted from Manager to Senior Analyst position in 2002. Became the Subject Matter Expert (SME) for several subsystems. • Provided maintenance and support to an Account Management batch application. Performed high level and detailed design, coding and testing of system software as well as 24x7 production application support via remote access to mainframes located across the country.• Provided on-time high level and detailed design deliverables to Offshore personnel in India and the Philippines for coding and testing for each application release.

• Hired as a member of the Installation Team covering a five state Midwest region, which implemented source code, JCL, Procedures, and other associated software and utilities into the production environments of the Common Ameritech Message Processing System (CAMPS). Responsible for 24x7 production environment coverage and support of assigned CAMPS subsystems.• Self-taught COBOL programming language utilizing training materials provided by the company. • Completed the Corporate Entry Leadership Program designed to aid entry-level managers in becoming leaders in the company. Learned numerous team building and leadership skills.• Earned a place on the CAMPS Application Development Team to create solutions for subsystems impacted by pending projects. Participated in all aspects of the Software Development Life Cycle for major CAMPS projects. Designed, coded and tested solutions for almost every subsystem in CAMPS.

Certificate, Health Information Technology

Completed the Health Information Technology Program in October 2011.

Bachelor Of Science, Computer Science

Activities and Societies: Upsilon Pi Epsilon Computing Honor Society, Association of Computing Machinery, SEMS Scholarship RecipientWhile.

Diploma

Activities and Societies: International Baccalaureate program, Sweethearts, Gospel Choir, Cheerleader.