Tracy Martinez Email and Phone Number
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Client-centric leader with over 15 years progressive management experience, developing and motivating large teams. Known for collaborating effectively across matrix organization, and passionately pursuing a leading client experience.
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Director Of Client LoyaltyAdp Jan 2023 - Present -
Executive Relationship ManagerAdp Jan 2020 - Feb 2023Greater Los Angeles AreaResponsible for driving total client satisfaction for a base of key strategic clients.
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Director Of Client Services, Wage GarnishmentsAdp 2014 - Jan 2020Greater Los Angeles AreaAccountable for multi-site client service organization supporting mid-market to Fortune 500 companies. Define and execute strategy to retain and expand client base by optimizing the experience, reducing client effort, and demonstrating the value of ADP’s solution. Facilitate journey mapping sessions to gather insights on client and associate experiences, share findings with internal stakeholders to influence product roadmap.Key Accomplishments: • Established and chaired voice of the client activities, including Client Advisory Board• Calculated and launched client health score• Introduced new service model to support 500% growth in client base
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Client Service Manager, Wage PaymentsAdp 2010 - 2014Provide strategic guidance to team responsible for client satisfaction, retention and expansion. Establish and attain key performance metrics. Facilitate voice of the client research through onsite user observations. Identify opportunities for process improvements. Mentor associates through regular feedback and coaching. Key Accomplishments: • Completed Six Sigma project focused on client lifecycle and received green belt certification• Successfully led client-facing efforts of extensive platform migration with 100% client retention
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Client Service Manager, National AccountsAdp 2009 - 2010Coach team to service excellence. Conduct client business reviews to improve the overall client experience and acquire client feedback. Collaborate with regions, clients and other business units to determine effective solutions to issues. Provide input on product design and priority. Key Accomplishments: • Represented client perspective in creation and launch of client self-service portal; led internal and client enablement activities • Increased client satisfaction score by 25 points in 1 year by realigning support resources
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Client Service Manager, Tax ProcessingAdp 2006 - 2009Manage team to ensure productivity and quality measurements are achieved. Advocate change, and effective resolution, to meet client and business needs through streamlined processes and service initiatives. Assess and direct associate development, planning and training objectives.Key Accomplishments: • Created and launched associate rotation program to expand cross-product knowledge, strengthen talent bench and reduce seasonal overtime through resource reallocation
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Operations ManagerCalifornia Credit Union 1999 - 2006Responsible for the direction and management of the credit union’s ancillary service operations. Established training, incentive and promotional programs for staff. Continually coached and mentored staff to ensure optimal performance. Conducted analysis of current products and services, researched and recommended new product offerings and portfolio enhancements, oversaw RFP process.
Tracy Martinez Skills
Tracy Martinez Education Details
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Organizational Leadership -
Santa Monica High School
Frequently Asked Questions about Tracy Martinez
What company does Tracy Martinez work for?
Tracy Martinez works for Adp
What is Tracy Martinez's role at the current company?
Tracy Martinez's current role is Client Success Leader.
What is Tracy Martinez's email address?
Tracy Martinez's email address is tr****@****adp.com
What is Tracy Martinez's direct phone number?
Tracy Martinez's direct phone number is +180022*****
What schools did Tracy Martinez attend?
Tracy Martinez attended University Of La Verne, Santa Monica High School.
What skills is Tracy Martinez known for?
Tracy Martinez has skills like Leadership, Training, Performance Management, Business Process Improvement, Customer Experience, Outsourcing, Strategic Planning, Vendor Management, Employee Engagement, Customer Retention, Leadership Development, Thought Leadership.
Who are Tracy Martinez's colleagues?
Tracy Martinez's colleagues are Tatiana Slivkova, Antony Chiummiento, Anil Kumar Kommanapalli, Jordan Luchkiw, Akin Araromi, Ramy Abdo, Ana Júlia Vitoriano Jerônimo.
Not the Tracy Martinez you were looking for?
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Tracy Martinez
San Marcos, Ca2us.navy.mil, nautilus.com -
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1mercer.edu -
2gmail.com, gm.com3 +131356XXXXX
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